AccountId: 011433970860
ContactId: 35d1db8a-3f5b-4cba-a65b-3e7aaa9d7a33
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4469 ms
Total Talk Time (AGENT): 4469 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/35d1db8a-3f5b-4cba-a65b-3e7aaa9d7a33_20250214T20:06_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?