AccountId: 011433970860
ContactId: 35ab68d0-3c95-4569-8ec7-b2c82adfd0ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9529 ms
Total Talk Time (AGENT): 1280 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/35ab68d0-3c95-4569-8ec7-b2c82adfd0ff_20250410T15:09_UTC.wav
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[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Oh.