AccountId: 011433970860
ContactId: 359c1302-b702-4cb2-8638-1f22b0fc296d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18469 ms
Total Talk Time (AGENT): 6488 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/359c1302-b702-4cb2-8638-1f22b0fc296d_20250124T17:43_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?