AccountId: 011433970860
ContactId: 357120bd-87cd-489b-9bf8-229e570783eb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 636820 ms
Total Talk Time (AGENT): 291972 ms
Total Talk Time (CUSTOMER): 228512 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/357120bd-87cd-489b-9bf8-229e570783eb_20250325T18:47_UTC.wav
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[AGENT][POSITIVE] [PII] being my American public life minores Monica.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] Did that messed up pro [PII] here.
[CUSTOMER][NEUTRAL] And [PII] cuanto cuanto mesale cuantoapa.
[CUSTOMER][NEUTRAL] Um, your tango mi pri like la sena illago entrala.
[CUSTOMER][NEUTRAL] American public life, correct?
[AGENT][NEUTRAL] OK, no polia.
[CUSTOMER][NEUTRAL] Uh, the key, as it does.
[CUSTOMER][NEUTRAL] Quattro quattro
[CUSTOMER][NEUTRAL] Note Pinco cuatro.
[AGENT][NEUTRAL] It is um numera telephone.
[CUSTOMER][NEUTRAL] I mean, no matter the telephone cinco errodos do yes he says bete dose.
[AGENT][NEUTRAL] Ina siento.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It, yes, may I put the verific card to directionic or electronico?
[CUSTOMER][NEGATIVE] The doses this is a [PII].
[CUSTOMER][NEUTRAL] What the code in Rafagar undos press.
[CUSTOMER][NEUTRAL] [PII] email.
[AGENT][NEUTRAL] Graeme jokevaro nairo here.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] Here.
[CUSTOMER][NEUTRAL] Uh, no, entries are one in the moa.
[AGENT][NEUTRAL] OK, so no guarantalos beneficiostaquerecios reclamo and tin doses beneficio scientre salmismodia is el beneficio the outpatient ilele custados mildola resorrano esosa lepa dedule copago um you know mas to be like a jetacomelsegurosecondario.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm, but it's like yeah aado unmonto desos mil dolares um.
[AGENT][NEUTRAL] So like
[AGENT][NEUTRAL] Miloso taita paraiano.
[CUSTOMER][NEUTRAL] Mentosanos.
[AGENT][NEUTRAL] Minosos contatas.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I say uh a come applica the
[CUSTOMER][NEUTRAL] The pagar out of pocket nose quatromillares this is quattro.
[CUSTOMER][NEUTRAL] cargarian mesos loo resto.
[AGENT][NEUTRAL] Clairovana cer quatro mile e ssLien on quatromil.
[CUSTOMER][NEGATIVE] No bueno orita bleedna queos todo estop porque fartaque me costel anesthesia er medicine can me responsibility that yeah quitandolo del deli todo er remisacientosincuenta pesos dollar express.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, see, so CS unassiro outpatient when no outpatient panosotoes sans desochoras on menos and toes loss morita like mil escientosesa tenta you know.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Cega studying resado is a desochorasisconinel beneficio de in hospital ecubrasa cuatro meal.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, so lointo des pole.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][POSITIVE] Better thing of the noche.
[AGENT][NEUTRAL] Not necessary. I mean tuna no chiro um queerdeio chorao mas.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm, it's the ao um leo and medical esse is monuma de polia cos the media paquenosiamen verificlos beneficios.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And see when and to says Akiomo prose the boy.
[CUSTOMER][NEUTRAL] He also I just loosa seguadoras for my er yoko tiara nos telefoos.
[AGENT][NEUTRAL] OK, see, noosa versazana liar, um, osteva setting oi no no bio seva cala reclamacionorreos I regresarianosos mill sisosesoa you know.
[AGENT][NEGATIVE] Pero is mejoos aversos buenas elloporus not a ques and la reclamacion porqueban barrios uh-huh doos quetinaquidiar.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] No, your roova porque was one of choo.
[CUSTOMER][POSITIVE] Um, I saw adoraos and car.
[AGENT][NEUTRAL] Mhm. I see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] And toes aita is a quesusarrondosotros elremanente de que quefecharia.
[AGENT][NEUTRAL] Mm mhm. So and it'll.
[CUSTOMER][NEUTRAL] But they want a studio piano or the or the area yeah.
[AGENT][NEUTRAL] See Paseque prose miento oficina medical renta de de nero. I have quetipo the examine.
[AGENT][NEUTRAL] Oh no maona consulta is a la resista.
[AGENT][NEUTRAL] Intracosa masimo momento.
[AGENT][NEUTRAL] OK, lode masue, um, osselosiocho de de febrero and Norton Brownsboro Hospital. Yeah, the pagamos docientoetentesieteventinue.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I use on the oscientos entrela consultae.
[AGENT][NEUTRAL] Yes, uh, visit a hospital.
[CUSTOMER][NEUTRAL] OK, yes, that's poquitomi on CTS camperon no yes soloriodo aedna.
[AGENT][NEUTRAL] Conal cancer cor.
[CUSTOMER][NEUTRAL] Uh, I, I said moto semana una semana in area.
[AGENT][NEUTRAL] Oh, OK. Too nos Diega sio una semanaodoses some processo um maslarco porquetinen came mandale rela recla maenalseguro primarioid deposa no sotros so s do semana tolo tenemos.
[CUSTOMER][NEUTRAL] Uh-huh. Como cuanto tempo pasa Pausing and yodo.
[CUSTOMER][NEUTRAL] Regularado mass no solo cudo now or no.
[AGENT][NEGATIVE] Mhm. Siuerna verillo cureon see oh alamejolos piton locobra a erna nose pero este el processo maso menos on commotrenta quaarente cincodias no nootros pagamono reclamos m rapidocommo que goldia on marso sepaiace soyolo reclamose pagan rapido no masqueno nolamos recido.
[CUSTOMER][NEGATIVE] Uh, no me and go.
[CUSTOMER][NEGATIVE] Oona Marso de quefela consul America.
[AGENT][NEUTRAL] La consultant medical la resident [PII] recimos la de los.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm, yes, so when and Neroebre mhm.
[CUSTOMER][NEUTRAL] I guess that
[CUSTOMER][NEUTRAL] Ah, the nero Ferrero Yellareon and Marso.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But masse.
[AGENT][NEUTRAL] Um, no posinotinotravisita mas and Alenaochequeel website the yosa versisaconde docile porqueso bala caniaque um quesa pagar and toes vassermenos loquesaripalaro CS CS outpatient uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh. OK. Icara a serenueda escabano after lao queent noes.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] A thin needle. Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Let's see, I preteles on the um pue lapoliaque metegan and observation porquebesis Latin and and observation is on the siochoralebrastalos quatro mil.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yeah, it's how much you see.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, m ocean.
[AGENT][NEUTRAL] Unosivana cobramas perroitelmismo de docile todova alamejobase one nose to be a queerna versicamel beneficio.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Porque paralos Siva cirquestao pitaliado in a secao seva maresa versilla cuertora different.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, move in, OK, because one.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK dokey.
[AGENT][NEUTRAL] Alcommas.
[CUSTOMER][NEUTRAL] But no seria to.
[AGENT][NEUTRAL] Yeah, yeah, that's just been my American public life bye.
[CUSTOMER][NEUTRAL] I