AccountId: 011433970860
ContactId: 3567ba3a-b3da-4c94-9368-86cc880589ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3539 ms
Total Talk Time (AGENT): 3539 ms
Total Talk Time (CUSTOMER): 250 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/3567ba3a-b3da-4c94-9368-86cc880589ed_20250619T13:53_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] For calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I.