AccountId: 011433970860
ContactId: 35312aac-3f3f-4488-8419-dd60760c8beb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 274959 ms
Total Talk Time (AGENT): 151127 ms
Total Talk Time (CUSTOMER): 88055 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/35312aac-3f3f-4488-8419-dd60760c8beb_20250205T22:26_UTC.wav
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[AGENT][NEUTRAL] My bus started gracile me [PII] for you.
[CUSTOMER][NEUTRAL] No, see, when I started his the 2 lando porqueten pass.
[CUSTOMER][NEUTRAL] Yes no taxes.
[CUSTOMER][NEUTRAL] Moses is still like come on that.
[AGENT][NEUTRAL] OK, that is the de la poliacon Ape LA.
[CUSTOMER][NEUTRAL] police ID.
[AGENT][NEUTRAL] Equal ID number or policy er number.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Is it Cinta or Tinta or no?
[AGENT][NEUTRAL] Yeah, jolaargeta. I am numeral de la polia certificado or polia ID.
[CUSTOMER][NEUTRAL] OK, it's uh 0 of those.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sinte cuatro 2.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Cerrados encuente cuatro iamas.
[CUSTOMER][NEUTRAL] Tree recite.
[AGENT][POSITIVE] OK gracias, you could say you almost then.
[CUSTOMER][NEUTRAL] Jesus Torres Cruz.
[AGENT][POSITIVE] OK gracias [PII] Cruzculache de nacimiento deed.
[CUSTOMER][NEUTRAL] Echo Rogenta.
[AGENT][NEUTRAL] OK, gracias. Yes um unapolisa de dental i unapolisa de medical care contrus.
[CUSTOMER][NEUTRAL] Uh-huh. It's familiar.
[AGENT][NEUTRAL] Eh ape ele novaer un um unformed detas.
[AGENT][POSITIVE] [PII], you know, uh, you got there soon and play of the world.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] A noun for theta conesus polio polias.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah, I in [PII].
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Perform the taxes solo I complies the cancer or disability that.
[AGENT][NEUTRAL] For their life within the.
[CUSTOMER][NEUTRAL] Pero pero no paraiso.
[AGENT][NEUTRAL] For taxes for policies, no.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] And then sita on uh form quedestuvo la siggures.
[CUSTOMER][NEUTRAL] Cebuano pasado.
[AGENT][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] Namase soup.
[AGENT][NEUTRAL] OK, in the end. OK, Moditouravor.
[AGENT][NEUTRAL] Here.
[CUSTOMER][NEUTRAL] Uinta Tria is [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I podemos mandalo esta cartaor email iri [PII] mandamos for email.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mm, [PII] hors correo porque email was not tenodes car.
[AGENT][NEUTRAL] Oh, the Correo, OK.
[AGENT][NEUTRAL] In endoert call de la polia see aitan comuni car conosote.
[CUSTOMER][NEUTRAL] OK, no uh coorita or.
[AGENT][NEUTRAL] Uh, my horse is in your mother's then.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] Is this, is this noo noochos?
[CUSTOMER][NEUTRAL] Oh, you mean no middle see yes, yes.
[AGENT][NEUTRAL] OK, OK, ya k alomanda nonaarte quesote tieni kuberturaunapelele.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I'll tell you
[AGENT][NEUTRAL] For real.
[CUSTOMER][NEUTRAL] OK, I'll tell you.
[AGENT][NEUTRAL] Yeah I think I put you there the.
[CUSTOMER][NEUTRAL] Mm, no, it's it.
[AGENT][NEUTRAL] OK, [PII] gracias [PII].
[CUSTOMER][NEUTRAL] He will.
[AGENT][POSITIVE] Good bye.