AccountId: 011433970860
ContactId: 35274f8e-bf7f-494c-a6a0-7f04ad624bfd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 280709 ms
Total Talk Time (AGENT): 120918 ms
Total Talk Time (CUSTOMER): 135209 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/35274f8e-bf7f-494c-a6a0-7f04ad624bfd_20250317T15:02_UTC.wav
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[AGENT][NEUTRAL] In one of the pole.
[CUSTOMER][NEUTRAL] In buses [PII].
[AGENT][NEUTRAL] Eperanza one of the.
[CUSTOMER][NEUTRAL] Being graciao solo.
[AGENT][NEUTRAL] Oh yes.
[AGENT][NEUTRAL] [PII] uh uh bring better number.
[CUSTOMER][NEGATIVE] Cuno is errodos errosero tres uno errodos.
[AGENT][NEUTRAL] check it out.
[CUSTOMER][NEUTRAL] And you see steocho says Cincore says 00 cinco.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, it's direct.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] What's in [PII] [PII].
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Oh, in [PII], better.
[CUSTOMER][NEUTRAL] See, mhm.
[AGENT][NEUTRAL] May I put the airport for verific card number complete question.
[CUSTOMER][NEUTRAL] See [PII]
[CUSTOMER][NEUTRAL] [PII] that's the same sinco.
[AGENT][NEUTRAL] Which is immigrants for verification from us but uh.
[AGENT][POSITIVE] Beneficioli.
[CUSTOMER][NEUTRAL] Go right I want un unasita Pamir college orueve queria sposalida financiera.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect.posina la la.
[CUSTOMER][NEUTRAL] Well, no, no, queer peron que aca resa then vacaione is to commoquevagaiona to.
[AGENT][NEUTRAL] Uh, OK.
[AGENT][POSITIVE] And and the embassy so much.
[CUSTOMER][NEUTRAL] And get it.
[CUSTOMER][NEUTRAL] Queer quecuantacuvierta er beneficials in the out of pocket the out outpatient benefits perdon.
[AGENT][NEUTRAL] That's a bit.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. Also you're delivering this for us, yeah.
[AGENT][NEUTRAL] Uh, and the cello quees una uh verific soon guarantee a disclaimer quelaliorese policeabrida un maximo the sieteil resintosinquinto de la desario paraservis outpatient.
[CUSTOMER][POSITIVE] She's gracito.
[CUSTOMER][NEUTRAL] Tresin reminquientos OK.
[CUSTOMER][NEGATIVE] Uh no.
[AGENT][NEUTRAL] No, no, peron resincuent noon is.
[CUSTOMER][POSITIVE] See the mere sincuenta perfect.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] OK perfect.
[AGENT][NEUTRAL] I loquiva de la la senor a blanca out unto tal de millo escientus incute cuatro.
[CUSTOMER][NEUTRAL] OK, so main nointo sinuente cuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, so I said the mathematica don't see.
[AGENT][NEUTRAL] You know
[AGENT][NEUTRAL] See for me there.
[CUSTOMER][NEUTRAL] Sincore noventa.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so are su prima nombre suapeido de la fechadoecomo er noo de referencia.
[AGENT][NEUTRAL] Correct, I see. Ooteteoescribe laices depioso e la fechadomo reference algospore esperance.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, he switched to the muchisimas graciaotto quetenga one dia one fin er er when er las uh-huh this is semanariasi work week pero mesallien espanol.
[AGENT][NEUTRAL] In need
[CUSTOMER][NEUTRAL] Whoa, uh, you when me poco the ficutoso but I'm pesao raveyran carlos motore a decudos.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] All right, this is it pero bueno resola vaca.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, see implemented resolve problems of a no problemmas see no cosa lo el o paracelo lo fi semana.
[AGENT][NEUTRAL] Yeah, and the and the C so so this is TMC.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Esperanza um i bonito initio semana pole.
[CUSTOMER][NEGATIVE] No gracio take it one quitalogo bye bye.
[AGENT][NEUTRAL] Mhm.