AccountId: 011433970860
ContactId: 34fefa47-c873-4e7a-8f3a-5363b0f35fad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18290 ms
Total Talk Time (AGENT): 820 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/34fefa47-c873-4e7a-8f3a-5363b0f35fad_20250507T15:29_UTC.wav
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[AGENT][NEUTRAL] Hello?