AccountId: 011433970860
ContactId: 34faa21a-8fa7-4f20-9fd1-95222e52ec7d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 245309 ms
Total Talk Time (AGENT): 128545 ms
Total Talk Time (CUSTOMER): 89642 ms
Interruptions: 2
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/34faa21a-8fa7-4f20-9fd1-95222e52ec7d_20250218T19:41_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] Obuas de mire Martacoma.
[AGENT][NEUTRAL] Mar on Saturday of the year.
[CUSTOMER][NEUTRAL] Can benefits performer.
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Ciccado DSSS a venti cuatro.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK, I telephone call is connect that.
[CUSTOMER][NEUTRAL] The reocinco doste cinco sincuente cinco and cinco.
[AGENT][NEUTRAL] extension Marta was on a linear director.
[CUSTOMER][NEUTRAL] It it says you're no scuente what.
[AGENT][NEUTRAL] Do in Quinticuatro?
[CUSTOMER][NEUTRAL] Oh oste.
[AGENT][POSITIVE] Oh, OK, perfect. I'm going to ciao.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] My card number complete question.
[CUSTOMER][NEUTRAL] See uh noredos del sincuenta Alan arostegu.
[AGENT][NEGATIVE] OK, is incorrect quatro.
[CUSTOMER][NEUTRAL] CSS is a policy certificate.
[CUSTOMER][NEUTRAL] Sierrado porque mole salino.
[AGENT][NEUTRAL] Uh, no no importance lamentes so numerous set inticuatro er.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] No, yes.
[AGENT][NEUTRAL] Oh, yes, I see it there. OK.
[CUSTOMER][NEUTRAL] Yes, I did.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] So what?
[AGENT][NEUTRAL] Alan
[CUSTOMER][NEUTRAL] Alan Arostey.
[AGENT][NEGATIVE] Much grasses.
[CUSTOMER][NEGATIVE] Oh no the redos del sincuenta.
[AGENT][POSITIVE] Perfect. Mucha gracias. You wanna say amando Para elleibilia correct.
[CUSTOMER][NEUTRAL] Loogenta.
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][POSITIVE] Perfect. Lapolic effectiva parted [PII] milkquitiva.
[CUSTOMER][NEGATIVE] I don't think that's what I think.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] Ok, it's so bias and
[CUSTOMER][NEUTRAL] Office visit?
[AGENT][NEUTRAL] OK, the settlement recorderlemartaque esto solo es una verific is to disclaimer poli.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Thank.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Polisa ma well this is the
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Let me die before.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Now office visits.
[AGENT][NEUTRAL] Lapolia beneficio para er lascioloica doctor ic doctor cincores for visitsa maximum cuator visitas alano porciente.
[CUSTOMER][NEUTRAL] Meinco in maximouatroorpaciente e cuantas aussado.
[AGENT][NEUTRAL] Theora.
[AGENT][NEUTRAL] But what are we doing.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Let me
[AGENT][NEUTRAL] I'm going to sinco not designing or attended to quattros senor orbina.
[CUSTOMER][POSITIVE] Yeah, OK, perfect.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] I the processmiento oficina.
[AGENT][NEUTRAL] Uh, it's the beneficiocurambus just a uh a la la vicita illos prose os and it's a lavi.
[CUSTOMER][NEUTRAL] Oh no, myment is in colas.
[AGENT][NEUTRAL] Sami to Cinco correctorita.
[CUSTOMER][NEGATIVE] So lament for receipt.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][MIXED] OK, perfect. [PII] for numer referencia at noreda.
[AGENT][NEUTRAL] Min Nombre la fechado.
[CUSTOMER][NEUTRAL] OK, bueno [PII] male.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII] gracias.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Right.