AccountId: 011433970860
ContactId: 34c3670c-05f2-411b-a04e-9866a62e07da
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 87860 ms
Total Talk Time (AGENT): 16555 ms
Total Talk Time (CUSTOMER): 42258 ms
Interruptions: 1
Overall Sentiment: AGENT=1.5, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/34c3670c-05f2-411b-a04e-9866a62e07da_20250403T20:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], uh [PII], this is [PII]. Can you, uh do me a favor and pull up a group called Ecocina E U C U C I N A.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] E U C U C I N A. I'm trying to get their March statement and uh you guys sent me um the April statement. I had asked for the March um let me just tell you the group number I think I have it here.
[AGENT][NEUTRAL] I think 26921 I think.
[CUSTOMER][NEUTRAL] Uh, group number is 269-21.
[CUSTOMER][NEUTRAL] Yeah, I'm looking for their for their March statement.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] So you need 31.
[CUSTOMER][NEUTRAL] Yeah, 31, please.
[AGENT][NEUTRAL] OK, I pulled it and I'll send it over.
[AGENT][NEUTRAL] Is there anything else?
[CUSTOMER][POSITIVE] No, that'll do it thank you.
[AGENT][POSITIVE] Yeah, of course, have a good day.
[CUSTOMER][POSITIVE] OK thank you appreciate it bye bye.
[AGENT][POSITIVE] Thanks bye