AccountId: 011433970860
ContactId: 34a35f9f-542e-4521-ab53-86cf516279d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8630 ms
Total Talk Time (AGENT): 3998 ms
Total Talk Time (CUSTOMER): 3130 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/34a35f9f-542e-4521-ab53-86cf516279d6_20250429T15:00_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. My name is [PII].
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And