AccountId: 011433970860
ContactId: 348b8d79-8290-4dc7-b564-c782aea8b05d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30790 ms
Total Talk Time (AGENT): 10219 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/348b8d79-8290-4dc7-b564-c782aea8b05d_20250108T16:12_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is anybody there?
[AGENT][NEUTRAL] Hello?