AccountId: 011433970860
ContactId: 3471099a-ef84-46a9-b799-4bdb4b47aafe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2539 ms
Total Talk Time (AGENT): 1580 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/3471099a-ef84-46a9-b799-4bdb4b47aafe_20250327T15:19_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American.