AccountId: 011433970860
ContactId: 346dc913-90be-41a6-8d42-cc46a8e9daae
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47400 ms
Total Talk Time (AGENT): 10530 ms
Total Talk Time (CUSTOMER): 40068 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/346dc913-90be-41a6-8d42-cc46a8e9daae_20250605T18:18_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], [PII], hey, uh, hope you're doing better than most today. Hey, hey, um, I've been emailing this broker for and his son who's inheriting the business 3 freaking times to get a headcount and uh they have, they open it up and they, they uh send a group participation form. They sign it but they don't give me the numbers so I can't and you know it's June, it's already past June, so it's PRD 25944.
[AGENT][NEUTRAL] Hey.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Jesus.
[CUSTOMER][NEUTRAL] It's called Maxi Storage, AKA Nickel Bob's Champion ribs and steaks.
[AGENT][NEUTRAL] Yeah, we have 6 enrolled.
[CUSTOMER][NEUTRAL] Can you just tell me, uh,
[CUSTOMER][POSITIVE] Yeah right, good, but I'll just send them the paperwork. Alright, thanks a lot.
[AGENT][NEUTRAL] OK, of course.
[CUSTOMER][POSITIVE] You take care. All right, bye.
[AGENT][NEUTRAL] Bye, you too, bye.