AccountId: 011433970860
ContactId: 342b235d-ea48-4731-a34f-42e76d73188a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 102389 ms
Total Talk Time (AGENT): 58290 ms
Total Talk Time (CUSTOMER): 32251 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/342b235d-ea48-4731-a34f-42e76d73188a_20250214T19:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is, uh, [PII] in [PII]. How are you?
[AGENT][NEUTRAL] Fine, how are you?
[CUSTOMER][POSITIVE] Good thank you um quick question for you I'd like to do a direct deposit of my commissions. Is there a form I can download or you can email me and then I can upload it to you or send it to you?
[AGENT][NEUTRAL] Um, so you want us to do, um, like deposit into your, your commissions like into your account, is that what you're saying?
[CUSTOMER][NEUTRAL] Yeah, do you do that? I'm sure you do, right? Instead of mailing a check?
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] I think we do. Yeah, love, yeah, yeah, I can have what, hang on, let me pull you up in our system real quick.
[CUSTOMER][POSITIVE] OK thanks.
[AGENT][NEUTRAL] Spell your last name for me?
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK, that's how I wanna make sure right there you are, let's see.
[AGENT][NEUTRAL] Is your email address.
[AGENT][NEUTRAL] Oh, he's he's not here. Let's see, hang on just a second. Let me get him right [PII]. Is that your email address?
[CUSTOMER][NEUTRAL] Yeah, mhm.
[AGENT][NEUTRAL] OK, yeah, let me um get with our commissions. I'm gonna copy that form and um send that over to you. I believe that should not be a problem. Um, what's the contact number for you if I run into any issues?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]. OK, let me get that over to you and just give me just a little bit and I'll get that over to you. Is there anything else I can help you with?
[CUSTOMER][POSITIVE] Thank you so much no that's all.
[AGENT][POSITIVE] All right, you have a great day. Thanks for calling APL, bye bye.
[CUSTOMER][POSITIVE] You too bye take care.
[AGENT][NEUTRAL] You too bye bye.