AccountId: 011433970860
ContactId: 34288d67-5b1c-4280-ac6f-71c3f72fd860
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9380 ms
Total Talk Time (AGENT): 4871 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/34288d67-5b1c-4280-ac6f-71c3f72fd860_20250116T16:16_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?