AccountId: 011433970860
ContactId: 341cbf09-6480-40f7-86ec-dbbfb22ffa48
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27649 ms
Total Talk Time (AGENT): 5809 ms
Total Talk Time (CUSTOMER): 16650 ms
Interruptions: 1
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/341cbf09-6480-40f7-86ec-dbbfb22ffa48_20250521T20:32_UTC.wav
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[AGENT][NEUTRAL] My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, hi, good afternoon. My name is [PII]. I'm with the pre Services department at Memorial Hospital Miramar. I want
[AGENT][POSITIVE] Hello, thank you for contacting. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, hi, good afternoon. My name's [PII]. I'm with the pre-services department at Memorial Hospital M Miramar. Can you hear me?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello.