AccountId: 011433970860
ContactId: 33ee64ec-bae1-4c0e-a55c-e03cbaad907a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 959 ms
Total Talk Time (AGENT): 498 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/33ee64ec-bae1-4c0e-a55c-e03cbaad907a_20250307T17:11_UTC.wav
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[AGENT][NEUTRAL] But