AccountId: 011433970860
ContactId: 33dddacc-f1ef-4285-8cf5-9896cd78d3aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 36729 ms
Total Talk Time (AGENT): 21871 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/33dddacc-f1ef-4285-8cf5-9896cd78d3aa_20250512T21:51_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line is connecting the call.