AccountId: 011433970860
ContactId: 33b84c73-7eec-472d-a11e-ef70cbaeebca
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 91959 ms
Total Talk Time (AGENT): 42808 ms
Total Talk Time (CUSTOMER): 50100 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/33b84c73-7eec-472d-a11e-ef70cbaeebca_20250306T15:29_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Well, good morning, [PII] how are you?
[AGENT][NEUTRAL] Oh I'm good, [PII], what's going on?
[CUSTOMER][POSITIVE] Another day in [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] So it's uh it's all good. I just wanna see if we were all good with the with the uh renewal for uh Integra Solutions and IMV.
[AGENT][NEUTRAL] I'm getting ready to actually open them up and look at them and process them, so I will let you know. I think we'll probably be OK, but yeah, I, I haven't worked on them yet, but um they're on my next to do list.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK alright I just wanna make sure that we get this wrapped up. I got a couple of people asking me for ID cards and you know all that kind of stuff so uh.
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] No problem. I saw the, the enrollments coming in yesterday and then late yesterday I saw the renewal forms come in, so I'll be I'll be working on them here in just a few.
[CUSTOMER][NEUTRAL] OK, has it been busy over by you?
[AGENT][NEUTRAL] Oh yeah
[AGENT][NEUTRAL] Definitely, so, but I guess that's good, so.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][POSITIVE] Yeah, no, that's, uh, that, that's the name of the game. Alright, yeah, let me know if you need anything. I, I'm so you asked me if we were all wrapped up and I said I'm gonna call [PII] today, so I'm glad you I got you on the phone. So yeah, if you could let me know when we're good to go, and I got some employees that, you know, wanna, wanna, I guess, uh, get themselves set up.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK
[AGENT][NEGATIVE] Girl, you don't get
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Not a problem, [PII], I'll let you know.
[CUSTOMER][POSITIVE] Alrighty, have a nice day thank you very much.
[AGENT][POSITIVE] You you too bye bye.
[CUSTOMER][NEUTRAL] Bye bye.