AccountId: 011433970860
ContactId: 33902977-a523-4531-ad35-ae3f202139c4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 276179 ms
Total Talk Time (AGENT): 129395 ms
Total Talk Time (CUSTOMER): 96482 ms
Interruptions: 1
Overall Sentiment: AGENT=0.6, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/33902977-a523-4531-ad35-ae3f202139c4_20250314T15:09_UTC.wav
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[AGENT][NEUTRAL] In one of the years.
[CUSTOMER][NEUTRAL] Well, I wanna see my son.
[AGENT][NEUTRAL] We one of the.
[CUSTOMER][POSITIVE] Thank God me they go um in in in a correo um querego now I can see a dollar.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] unoadar er that we'remonto can.
[AGENT][NEGATIVE] OK, waste deando departe group or is in a polia person.
[CUSTOMER][NEUTRAL] Is a person
[AGENT][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And, yeah, group number.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Um, plan.
[AGENT][NEUTRAL] Yeah, but it's a
[CUSTOMER][NEUTRAL] one
[AGENT][NEUTRAL] See the outpatient certificate in hospital are number.
[CUSTOMER][NEUTRAL] Mhm mhm mhm yeah. OK, settle.
[AGENT][NEUTRAL] I put it put gracious.
[CUSTOMER][NEUTRAL] Cerrodos qua quattro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The renta.
[CUSTOMER][NEUTRAL] And mama Lima O.
[AGENT][NEUTRAL] Man.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Ma Maitana Bilbao?
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So you know.
[CUSTOMER][NEUTRAL] and
[CUSTOMER][NEUTRAL] Lata Northeast scient [PII] qui.
[CUSTOMER][NEUTRAL] Lajaventura esta Florida lore and numeral.
[AGENT][NEUTRAL] Sun telephone.
[CUSTOMER][NEUTRAL] There they go.
[AGENT][NEUTRAL] Which is sitarelcor electronico sociopolia.
[CUSTOMER][NEUTRAL] Mm, the firm is that my [PII] or my [PII] dress [PII] yeah, OK.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] Perfect. Let me just make but now um.
[AGENT][NEUTRAL] And the porque reso una cuenta parts.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Go respect to our our gen is me correct.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and documento ergo claim number in now sue.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Plane number. Oh, claim number Akita Treinco say Cinco.
[CUSTOMER][NEUTRAL] Tino cuatro qua.
[AGENT][NEUTRAL] Precinco cincos.
[AGENT][POSITIVE] Silas correct.
[CUSTOMER][NEUTRAL] Mhm mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Sign bilbao esto el el loosques and espele espanajano resound lamo de parte South Florida perianal perinatal.
[AGENT][NEUTRAL] Medical para la fechael dos de nero de losinco de cervigios medical curecio and officinal doctor.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Eremoremo pagamos clamo pagamos losinta la principalaviabido commodes.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But servicios like paramo que spagamos's rescio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] Ah perfect. Oh, I see, I see. OK, perfect, perfectosequefawee is on the, OK, muchisima la la.
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] No, muchisima gracia gets my name.
[AGENT][NEUTRAL] Get.