AccountId: 011433970860
ContactId: 337e9ab8-d608-48f1-abc1-88ac34074c25
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 565969 ms
Total Talk Time (AGENT): 262482 ms
Total Talk Time (CUSTOMER): 101611 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/337e9ab8-d608-48f1-abc1-88ac34074c25_20250217T19:56_UTC.wav
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[AGENT][NEUTRAL] When attend the graciapele conquito.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Romeo Romero
[AGENT][NEUTRAL] I'm gonna apologize that the Senor Romero.
[CUSTOMER][NEUTRAL] Is that coming up.
[CUSTOMER][NEUTRAL] Yes, OK, OK.
[AGENT][NEUTRAL] OK, souro medical, um, the polemaformacion delia.
[CUSTOMER][NEUTRAL] Don't they say so.
[AGENT][NEUTRAL] Um, just a jalaparelbajo it's an inpatient outpatient er.
[CUSTOMER][NEUTRAL] Let me go over it.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No police.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEGATIVE] No again there isn't available.
[CUSTOMER][NEUTRAL] Uh, I is a fire eating the center.
[AGENT][NEUTRAL] OK, Martina.
[CUSTOMER][NEUTRAL] You send over this, right?
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You are individualro this is it the one effective or primero when you think.
[CUSTOMER][NEUTRAL] Maybe the group of the super beneficials number 02 cinco 2 cinco 2 cinco sin when the remelle.
[AGENT][NEUTRAL] OK, there is a number for favor.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Cross.
[CUSTOMER][NEUTRAL] 23 M L C.
[AGENT][NEUTRAL] OK, moment.
[AGENT][NEUTRAL] Unlata.
[CUSTOMER][NEUTRAL] No, well I got the head.
[AGENT][NEUTRAL] OK, so so that, OK.
[AGENT][NEUTRAL] OK, Porseguida me verificafanacimientos who direction isocorre electronico in your homero.
[CUSTOMER][NEGATIVE] The scimento Diado me no interest in the what.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The Norway rerecor Miami yard retrero cinco cinco.
[AGENT][NEUTRAL] You know
[CUSTOMER][NEUTRAL] So my mail is delivered.
[AGENT][NEUTRAL] See, that's how I.
[CUSTOMER][NEUTRAL] She just say do more heroin they say.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK, so Seunapolisa secundaria supplementaria estoes lajetaquela juda conel sus primario.
[CUSTOMER][NEUTRAL] Siva.
[AGENT][NEGATIVE] See travajoored devas.
[AGENT][NEUTRAL] The travaja uh nutrition.
[AGENT][NEUTRAL] Formulators, uh-huh. The conos eso trio polos mhm correct.
[CUSTOMER][NEUTRAL] 2
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] It's just secondary supplementario.
[CUSTOMER][NEUTRAL] So by cables that.
[AGENT][NEUTRAL] OK, um, the homeos on the losaria pasa verificacion the covertura.
[AGENT][NEUTRAL] Romans.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah tapolia la laser and conjunto conseuropolia primaria, OK, um, so it's this rose dario.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Yeah, OK, so estolopos uh part of pitaste of pitasiochorajocomasician observaion quelogangalopitasteposa estapolisa paralo beneficioteen un beneficio the.
[AGENT][NEUTRAL] The cantidacasele cure satinildo reano.
[AGENT][NEUTRAL] Yoda consul cons primari. OK, micio habulaios no beneficio habulaioso total de milking and toquepoduaorano the ambulaio it includes uh loques la salaamgencilopitalelurgent care.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] I mean cureloque preva de dian noo Siroas preva uh the therapefia and blancia.
[AGENT][NEUTRAL] I mean tamiento mental.
[AGENT][NEUTRAL] Tatamientogenic doctor.
[AGENT][NEGATIVE] Thattamiento de cancer.
[AGENT][NEUTRAL] No unicoquenocurimo and estecao seria un laboratoryente you know cure and pocolavisita ala officinaldo to solo currimo tratamiento op proserimiento andaddocatengale injection or casa Rao aguasi esocuvier prolavisitacommotale corasse de ravia cur pro demientos.
[AGENT][NEUTRAL] Oillobian and you.
[CUSTOMER][NEUTRAL] But I was the one
[CUSTOMER][NEUTRAL] So it's that part of the line is so we don't know.
[AGENT][NEUTRAL] The rosecondario solobasar junto conseuro primario.
[CUSTOMER][NEUTRAL] About
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] Jonas.
[AGENT][NEUTRAL] No cecia tapas mentors no cecia tapas la.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] But it, but
[CUSTOMER][NEUTRAL] No, but drama like when.
[AGENT][NEUTRAL] OK, see, correct C is the commolemente tea and conjunto consseur primario doctor [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, eelloni la visa solatarelo para radiographaolamangabamoir um MRI and touste by tala jetaokaarjeta is gonna la consulil OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You're.
[AGENT][NEUTRAL] Mhm, you go.
[CUSTOMER][NEUTRAL] OK [PII] and roli.
[AGENT][NEUTRAL] OK, her number correct.
[CUSTOMER][POSITIVE] From roli Romelio and bela lame.
[AGENT][NEUTRAL] Romeo, OK, the unit to me.
[AGENT][NEUTRAL] [PII] Travis.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] OK, Litos is jaleca bien nombrearolio e le peda tata correction, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] kind of Goma in your Romero.
[CUSTOMER][NEUTRAL] Oh, basically.
[CUSTOMER][NEUTRAL] No, no, it is, it is, it doesn't matter.
[AGENT][NEUTRAL] When gracia then uh the [PII].
[CUSTOMER][NEUTRAL] And we
[CUSTOMER][NEUTRAL] And now
[CUSTOMER][NEUTRAL] Bye.