AccountId: 011433970860
ContactId: 335d5529-b1ed-4c87-8dc5-5a0af112a6ec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 259108 ms
Total Talk Time (AGENT): 124322 ms
Total Talk Time (CUSTOMER): 121336 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/335d5529-b1ed-4c87-8dc5-5a0af112a6ec_20250213T21:00_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh man, I'm a [PII].
[AGENT][POSITIVE] I'm gonna start this.
[CUSTOMER][NEUTRAL] er go ahead um comp a sentiment er gambio er I te seuroel Domio de cavera no acceptta te seuro and to say Italia mandolo parasimapoerang and contrado nuevo a primary care.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK, I said that if I would have
[AGENT][NEUTRAL] OK, and so.
[CUSTOMER][NEUTRAL] Uh, see, uh, numeral group or numeral ID payer ID ID, no.
[AGENT][NEUTRAL] Lelecom outpatient certificate number or in hospital.
[CUSTOMER][NEUTRAL] Uh CCC outpatient benefit certificate number CC I think was in hospital outpatient outpatient gas.
[AGENT][NEUTRAL] Well, I see.
[CUSTOMER][NEUTRAL] OK, it's eros Cinco Cinco.
[CUSTOMER][NEUTRAL] Ciete Ochoietes M A L O.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK, seal graciaurit verific so direction numerate telema.
[CUSTOMER][NEUTRAL] Claro casinoma er mifachena semientos enerentidos de logena.
[CUSTOMER][NEUTRAL] Numero delete chose res cinco seochoiete.
[CUSTOMER][NEUTRAL] In a little la de serracos.
[AGENT][NEUTRAL] So remale.
[CUSTOMER][NEUTRAL] Ah, direction see [PII].
[AGENT][NEUTRAL] Jack is in sits in the moles and cafes and a so a core electronico.
[CUSTOMER][NEUTRAL] Pre electronico dependingoesano de la companion or personal personal miserre hejota derere benic sero cuatro aroa he mail punto.
[AGENT][NEUTRAL] Mucha gracias for verification uh land ocean gracia is porquere sever the con on medical priseur.
[CUSTOMER][NEUTRAL] See, uh, cercamio tapes gonna go.
[AGENT][NEUTRAL] Latina.
[AGENT][NEUTRAL] Laser senorcia inform sciente nootros apele notremos contreto conning medica.
[AGENT][NEUTRAL] Tantocomo or Oos in general travojamos or western polia travajareamente conquesusse principalla liquecommo dedusipao of course guza depo de los cervicios meoscusi.
[CUSTOMER][NEUTRAL] €0 principal so yeah.
[AGENT][NEUTRAL] No senor Garcia um unario or gap leo.
[CUSTOMER][NEUTRAL] 00 wow, OK, with Mala Mia and say you know and the Libian peo.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] See enestecao er the driosteque communicacon and partamento de recursozumanos or quin mane like like informacion de los segurossu company travajo per lindiqui quienneus ipad.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Yo, you have to be.
[CUSTOMER][NEUTRAL] um pamphlete condi mahi per se.
[AGENT][NEUTRAL] C
[AGENT][NEUTRAL] It almost seguta solamente queer in noosamos in la parte quelecasecuriqueletorio securri de osteosa es la parteque est segu cure just total.
[CUSTOMER][NEUTRAL] OK, so you know you.
[CUSTOMER][NEUTRAL] They hung out
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] P
[CUSTOMER][NEUTRAL] OK, and then the and then the muchisima moletia boo semara araguo.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, muchisima gracia miao get it.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Bye.