AccountId: 011433970860
ContactId: 335889e8-af9a-40d1-abc7-d2bfafbf0754
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18850 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 6240 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/335889e8-af9a-40d1-abc7-d2bfafbf0754_20250421T15:14_UTC.wav
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[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I, oh, did I get anybody?
[CUSTOMER][NEUTRAL] Oh my God.