AccountId: 011433970860
ContactId: 334a97af-55dc-4392-af60-93575b8358ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 764159 ms
Total Talk Time (AGENT): 292476 ms
Total Talk Time (CUSTOMER): 223573 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/334a97af-55dc-4392-af60-93575b8358ba_20250110T22:04_UTC.wav
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[AGENT][POSITIVE] Moi buenos gracias [PII] and keep.
[CUSTOMER][NEUTRAL] Uh, Sima one started Minnores [PII] Barajasmataste.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It starts there.
[CUSTOMER][NEUTRAL] Moviengrassarios uh
[AGENT][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Eel the pela molestela mando soluna seuranza.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yo thing was the the salucoteya who pane personal.
[AGENT][NEUTRAL] Con
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, lo que pasa.
[CUSTOMER][NEUTRAL] OK, yeah, me tando let me, let me check it. It's the pronotta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yo bus polio de Social ta.
[CUSTOMER][NEUTRAL] Uh maso ok so ecutos in you know lopatimonumerros.
[AGENT][NEUTRAL] Necesito and Coleto.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, it sapiro but the, um, call it suapero.
[CUSTOMER][NEUTRAL] Uh barrajas.
[AGENT][NEUTRAL] B R L A R.
[AGENT][NEUTRAL] Hold the RSA.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] OK. [PII].
[CUSTOMER][NEUTRAL] Con conta.
[AGENT][NEUTRAL] Its number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So the scan a moment either.
[CUSTOMER][NEUTRAL] She's coming
[AGENT][NEUTRAL] This is Stockholm Partners personnel.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The story was gone no moment it, OK.
[CUSTOMER][NEUTRAL] This time you tell you.
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Ever fa namiento.
[CUSTOMER][NEUTRAL] It's do erroueve the mue I say.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, [PII] por favor.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK. Equali the the the lion.
[CUSTOMER][NEUTRAL] It's nuesero [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, email for favor.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, you know in Contrepoliainapolisa de medical.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It tambien de accidente conno soros manda a copier de la carreta or email ire.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, hello [PII] is notarellumero de la polia ambien.
[CUSTOMER][NEUTRAL] permit to me.
[CUSTOMER][NEUTRAL] Lito
[AGENT][NEUTRAL] OK, and Numero de la Polia Crodoinco.
[CUSTOMER][NEUTRAL] Perolo Cinco.
[AGENT][NEUTRAL] Ogenainco.
[CUSTOMER][NEUTRAL] Osinco.
[AGENT][NEUTRAL] Settle on all those.
[CUSTOMER][NEUTRAL] Pero Unodos.
[AGENT][NEUTRAL] Uh, she is.
[AGENT][NEUTRAL] Boyer and numera de la polia tambien in el subject lineseki in espanol preonts to up in the end espanol.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The whole time with Lola movie in the.
[AGENT][POSITIVE] Good.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] So I.
[CUSTOMER][NEUTRAL] It's the numeral.
[AGENT][NEUTRAL] Mhm. I see it. Yaounde email by check.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Tell me, tell me.
[AGENT][NEUTRAL] Yeah, yeah go ahead and leave now.
[AGENT][NEUTRAL] Uh, the abral attachment.
[CUSTOMER][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] And I
[AGENT][NEUTRAL] The Bod said they care team.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Oh, cutting
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] Oh, I
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK, Twaino.
[AGENT][NEUTRAL] I see is.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] But the imme you sell uh it's a police ID is a set of those sincuentaochocrodose.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, extemeolodos in cuentaochos in cuentaos.
[AGENT][NEUTRAL] Mhm. I see.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Porilatareta.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See a kid is a like a peele.
[AGENT][NEUTRAL] I see is is the Ape Ele.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is it [PII] um prescription or alcohol?
[AGENT][NEUTRAL] I uh
[AGENT][NEUTRAL] Whatever they farm Ave as is for medicina farm Ave island foracion for medicina.
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] Yeah, so.
[CUSTOMER][NEUTRAL] Quojetas
[AGENT][NEUTRAL] See is porquemandamos dosalmismotipo is it query and primmilo.
[AGENT][NEUTRAL] I do start hit this.
[CUSTOMER][NEUTRAL] CCC, OK, so you tenolo para la vistasis upon vistadientallimericano.
[AGENT][NEUTRAL] Connootro soloeusel me it tambiene accidente de vista is connotra compania.
[AGENT][NEUTRAL] Innose conque style dentalampoco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Perotenesita sabery puerto transalaya uh benefits in a card. Yeah, you put in the year on the 3 deve to.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] Is the tambienkelo manda mandamountarjetapocorreo.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Via Cain.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Voyapierquelomandamouna port Correo en yes this [PII] 0 you're done vidos 33 Cinco.
[CUSTOMER][POSITIVE] Yes, yes, yes.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] Ne necessita commodo semana Paegar the pende.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Del Correo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] She's study poque la la you say this is the benefit was even me my own email but carilo it metermicomo me foracion.
[AGENT][NEUTRAL] Are there benefits in the card?
[CUSTOMER][NEUTRAL] Your physical
[CUSTOMER][NEUTRAL] Seeso condoyo know.
[AGENT][NEUTRAL] TA is playing in this is total loqueti con conque company tala vista dental it todo eso.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] It me my only email for no no nolobierto nolochoo.
[CUSTOMER][NEUTRAL] Perorita we have deerlo.
[CUSTOMER][NEUTRAL] You it's OK yeah they mean [PII] [PII].
[AGENT][NEUTRAL] It's, uh, the benefits in the card is ultra Compania.
[AGENT][POSITIVE] Yeah, you love my on the email I said.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Innoporelo or.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] I don't
[AGENT][NEUTRAL] Podemosabla cono aversi you play the mandar for emailarjeta stin.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Security.
[CUSTOMER][NEUTRAL] See see for for you know.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] OK, see me better momentito pero antique.
[AGENT][NEUTRAL] You transfer love your mother [PII] what are you there?
[CUSTOMER][POSITIVE] No, it's a todo Mucha gracia.
[AGENT][NEUTRAL] OK, um plus said he couldn't say mocho thinkquiadcom.
[CUSTOMER][NEUTRAL] Do you want me
[AGENT][NEUTRAL] El Dipoodo a young [PII].
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Yeah like some we felt like wasa which you send.
[AGENT][NEUTRAL] OK, see, we didn't see motor.
[CUSTOMER][POSITIVE] You gracias, it was [PII].
[AGENT][NEUTRAL] [PII] your end moment deto, OK?
[CUSTOMER][NEUTRAL] OK, we'll take it out.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Thank you for calling. Due to inclement weather, our office is currently closed.
[CUSTOMER][NEUTRAL] Just stay on the line and you will be directed to our voicemail inbox. Please leave a message.
[AGENT][NEUTRAL] All the erradoorella nvenieve.
[CUSTOMER][NEUTRAL] Olaer, OK.
[AGENT][NEUTRAL] Uh-huh. Yoda lumire the telepeno Porreosaiqueretalopomalos como elunni maybe.
[CUSTOMER][NEUTRAL] OK, all right, let me send me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Lito
[AGENT][NEUTRAL] Is Osiento.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Quatro Nvisiete.
[CUSTOMER][NEUTRAL] The ship there?
[AGENT][NEUTRAL] Quarentaocho sinuaa.
[CUSTOMER][NEUTRAL] Coocho sincuenta says.
[AGENT][NEUTRAL] Uh, he is.
[CUSTOMER][NEUTRAL] OK, Ochosento cuatro cuarentaochocinco, OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Matter of fact though.
[CUSTOMER][POSITIVE] OK, perfect. Mucha gracias.
[AGENT][POSITIVE] Gracia I said good thing of wait in this semana.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Inesiquela qui mediciones.
[AGENT][NEUTRAL] OK, OK, when you see on the subs and gracias, bye bye.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Bye bye.