AccountId: 011433970860
ContactId: 334175bd-5a70-4cbd-97e8-d2b4d7a4c3c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3339 ms
Total Talk Time (AGENT): 3339 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/334175bd-5a70-4cbd-97e8-d2b4d7a4c3c8_20250114T17:37_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you today?