AccountId: 011433970860
ContactId: 32ab4a0a-16a9-4972-bc2c-7808f7b5b044
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64440 ms
Total Talk Time (AGENT): 11049 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/32ab4a0a-16a9-4972-bc2c-7808f7b5b044_20250326T18:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.