AccountId: 011433970860
ContactId: 32a2c3cd-c60e-4034-a241-3e9ad79247ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5002950 ms
Total Talk Time (AGENT): 1842041 ms
Total Talk Time (CUSTOMER): 1293442 ms
Interruptions: 4
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/32a2c3cd-c60e-4034-a241-3e9ad79247ed_20250122T20:00_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] See when I started.
[AGENT][NEUTRAL] We want to sell this.
[CUSTOMER][NEUTRAL] See, um.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh tengua cuenta.
[CUSTOMER][NEUTRAL] The, the pill.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] [PII] can can can no study for.
[CUSTOMER][NEUTRAL] Yeah there was verbalmente commo is.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Questavien Euser.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Name
[CUSTOMER][NEUTRAL] I don't password to say it.
[CUSTOMER][NEUTRAL] OK, Pippa said on on password and then they say, ah, the, the provide username do not accept and no problem and trust.
[CUSTOMER][NEUTRAL] You tango er registtrado on user password.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In process come on porque no no fab moquetenocaridota cuenta porquesino recon.
[CUSTOMER][NEUTRAL] Noes solo cambian not neither.
[CUSTOMER][NEUTRAL] But the thing foracque protest.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Que no commentarni ni monarmacosa.
[CUSTOMER][NEUTRAL] Then I get que monta can poque police.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] And er boss.
[CUSTOMER][NEUTRAL] Youtenodos porque ellaotrave delemi poso.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah, [PII] put no er no calendar.
[CUSTOMER][NEUTRAL] Este uh terminal.
[CUSTOMER][NEUTRAL] El trenta.
[CUSTOMER][NEUTRAL] The Julio, OK fine. I'm trying to tell you know that a a anterior, OK.
[CUSTOMER][NEUTRAL] Eltavajo Pedro Mani just so carmen Mancy.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah no the tengonos aero.
[CUSTOMER][NEUTRAL] Cinco quattro quattro zero quatro tree te que i allow patient benefit er [PII].
[AGENT][POSITIVE] OK, perfect. I meet them [PII] on.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] of police.
[AGENT][NEUTRAL] Yeah, OK, [PII] era sits to informacionist maleporia so fechana scimento direction enumerate teleno soci deapolis.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh [PII].
[CUSTOMER][NEUTRAL] El Nombre [PII].
[CUSTOMER][NEUTRAL] [PII] CNDS [PII] Yeltelephone siete chose rove sincuenta erroste.
[AGENT][NEUTRAL] Imani.
[CUSTOMER][NEUTRAL] Amelo salteer [PII].
[AGENT][POSITIVE] Perfect. Uh, ultimasita el correo electronico sociola [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Gracia is in the cons.
[CUSTOMER][NEUTRAL] Yeah uh.
[AGENT][NEUTRAL] Well
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] See, no apodo el la petition deanosao cona nueva peo primero hoststo but and sipposa er ID or cab to my puesto miss because a missing request the los de los copayment quepaga onto medisi minota or no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] A not on it.
[AGENT][NEUTRAL] Quelia username [PII].
[CUSTOMER][NEUTRAL] Username, [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um, a little so they say [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] And eled the susi [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, perfect. quelo que pasa er yan polia queo el viejo is a no no levaparreyma.
[AGENT][NEUTRAL] Utilisteel el la cuentostiva.
[AGENT][NEUTRAL] I loqueo queer is a darle a lapar dondele.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Reset password repeat or key.
[CUSTOMER][NEUTRAL] From my salvo.
[CUSTOMER][NEUTRAL] Mass roo, OK.
[AGENT][NEUTRAL] See, uh Sierella ella la panta yeah.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] A uno Nueva uh and secure punto. I am a public [PII].
[CUSTOMER][NEUTRAL] Yeah, I got that.
[CUSTOMER][NEUTRAL] No, they have.
[CUSTOMER][NEUTRAL] Log out.
[AGENT][NEUTRAL] Ousted dean and systemmosusad on the remos is on the way.
[AGENT][NEUTRAL] Or no?
[CUSTOMER][NEUTRAL] No, no, Jorita noubra.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And to estate.
[CUSTOMER][NEUTRAL] Elapanari.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah la sero I'm the lay and la questa er APL laico.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Uh-huh. Correct.
[CUSTOMER][NEUTRAL] I to uh sign in.
[AGENT][NEUTRAL] On the Ledi logindia noburibola new user.
[CUSTOMER][NEUTRAL] No. Medi say sign in.
[CUSTOMER][NEUTRAL] Esa senora cone workforce benefit award for you see howcommona propaganda is there.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Peruariva eno search the site the puetepovajo claim some form, claim status and sign in genre or sign in.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Correct. I don't. Correct, I see. I put the sign in.
[CUSTOMER][NEUTRAL] It was a.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, a toy and la pantaya vigendeoner and maul user name and password uh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Because I can.
[AGENT][NEUTRAL] A aquilevaar forgot a reset password La [PII] is a summit.
[CUSTOMER][NEUTRAL] Uh-huh, forgot.
[AGENT][NEUTRAL] Lee forgot pastor.
[AGENT][NEUTRAL] Yeah, used that by clearer so.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Eato solo is [PII] and to mm username.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] it was me ledije.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No no [PII].
[AGENT][NEUTRAL] As is.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Erhula pue lao la sy.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] la [PII] al [PII] de la palabra [PII] do what it says [PII] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII], correct.
[AGENT][NEUTRAL] Uh yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] They provide username do not exist.
[AGENT][NEUTRAL] Ja.
[AGENT][NEUTRAL] And uh uh I mean you stabaya.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] forgot password. Enter username [PII].
[AGENT][NEUTRAL] [PII] me be cer [PII] let the next.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah, very, very.
[CUSTOMER][NEUTRAL] Yeahviella or
[CUSTOMER][NEUTRAL] Let me see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK then what notta de [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] You know supportquera system yeah.
[AGENT][NEUTRAL] See conustereo la cuento el Io also losario susi bees cercuato.
[CUSTOMER][NEUTRAL] Uh que paso.
[AGENT][NEUTRAL] numeral.
[AGENT][NEUTRAL] locaca momentoes el paso.
[CUSTOMER][POSITIVE] Mm OK, perfect siestaravien.
[CUSTOMER][NEUTRAL] [PII] correjidochacho attendmente.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes, yes, I do. OK, I wanna to Clara mesale que choose the verification code, er, a travedemi telefono cellular where mark is.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] See the pursu teleo or pursucorreoquerelo leman levamanar un link alteine can paraque pueda it can be el el passo depressobao.
[CUSTOMER][NEUTRAL] You may
[CUSTOMER][NEUTRAL] Una
[CUSTOMER][NEUTRAL] Map salem uh verification code is a queer portalle.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] I've seen
[AGENT][NEUTRAL] Use will call you the verification and pantaa don't the TNK uh tejacambiella contraenial password er did they say.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Perra tea so so.
[AGENT][NEUTRAL] Siva got coops on the the que the way got on on women's side.
[CUSTOMER][NEUTRAL] OK, Aa para clara noses to departamento.
[CUSTOMER][NEUTRAL] And bamimo cuenta quetengo bajo mima cuenta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah puedo de los de loss cuento con pel Durantelano the venti.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Was that like that thing.
[CUSTOMER][NEUTRAL] But uh
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, loquemani Laturaapele leda is a new calendario. There's primero de nero as trite you know isrecao la renova cues as as the principal de la polia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So that.
[CUSTOMER][NEUTRAL] Andrea.
[AGENT][NEUTRAL] In the travajala renova del seguro is in a caves in [PII] is on not nada quever con con lacoverturoote not queernada la poliantor de Austo deloventicurosinolo peeria and la questa ueva and lalaqueinevigentenest the moment.
[CUSTOMER][NEUTRAL] If I can loqueused principi dela del venti cuatro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Lovagoo de la polisa quetengo de la ta nueva que me uh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, no, no mala applica is the usualmentosa demora tanto and noo orquesta atravereo paraquea el password reset enter the verification code you'll receive.
[CUSTOMER][NEGATIVE] No esvela edit or cannot mm send me a second one with largo.
[AGENT][NEUTRAL] you know, uh just a uh just a [PII].
[CUSTOMER][NEUTRAL] Ja
[CUSTOMER][NEUTRAL] [PII] speaker parapore started.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But I not my mother, my mother.
[AGENT][NEUTRAL] I permit.
[AGENT][NEUTRAL] El Nino quista sociadoes elmo numero er er la la.
[AGENT][NEUTRAL] Cos your face.
[CUSTOMER][NEGATIVE] The cuatrove sincuenta errociente.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, we have to.
[CUSTOMER][NEUTRAL] tele.
[AGENT][NEUTRAL] Elma telemorema and noses reso.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] That, yeah.
[AGENT][NEUTRAL] a line foracion Eacion.
[AGENT][NEUTRAL] And then for the stro systemma con condo la polia spareso numeralietocho says cuatro sinconve sincuenta erroste sine embargo and line formacion de cuando sereola cuentel lineaparreesiete ochove.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ah yeah. What's that?
[AGENT][POSITIVE] sapiendoal cellular.
[CUSTOMER][NEUTRAL] See that said that you see.
[AGENT][NEUTRAL] No.
[AGENT][NEGATIVE] No, uh, no, no, no.
[AGENT][NEUTRAL] It rafiroa qua quaanustereo la cuenta da da um lovien.
[AGENT][NEUTRAL] And so.
[AGENT][NEUTRAL] OK, maybe yeah, I forgot password.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, erda que resoes leda la ob decorreo electronico leda el telefono primario.
[AGENT][NEUTRAL] I telephone or mobile home, mobile phone, brother.
[CUSTOMER][NEUTRAL] No tango primari was say you know.
[AGENT][NEUTRAL] No, no, no, just say.
[AGENT][NEUTRAL] Lolosele preunto lo que el system.
[CUSTOMER][NEUTRAL] See like the host correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Guanosteolalaformacion senora senora.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Don't just cellular apareesiete ochouve cuatro chose sincuenta errosteel telefono primario.
[AGENT][NEUTRAL] Scores numero telephone this sietecho says cuatro oueve sincuenta serosiete.
[AGENT][POSITIVE] And to util.
[AGENT][NEUTRAL] A primary phone.
[CUSTOMER][NEUTRAL] OK, and Thursday.
[AGENT][NEUTRAL] Yeah, it's reamente.
[CUSTOMER][NEUTRAL] Yes, for herein.
[AGENT][NEUTRAL] In the rement no sense it's a ser intenserloinolo puedecer er but stee parapo uh no solar on the paramento the
[AGENT][NEUTRAL] The the IT but I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I don't know how fentanyl.
[CUSTOMER][NEUTRAL] When if
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][POSITIVE] Equesallala ok and peas.
[AGENT][NEUTRAL] So then you can see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] You may not.
[AGENT][NEUTRAL] Take that. Don't sit down.
[CUSTOMER][NEUTRAL] People
[CUSTOMER][NEUTRAL] Like a me.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] And another maus a user name porque password nolo tenorda itoque for God.
[AGENT][NEUTRAL] See, see, Claire.
[AGENT][NEUTRAL] Correct, I forgot password.
[AGENT][NEUTRAL] I pronounce that a username [PII] next.
[AGENT][NEUTRAL] Iarla.
[CUSTOMER][NEUTRAL] It it
[CUSTOMER][NEUTRAL] But I going on level?
[AGENT][NEUTRAL] No, no, senore.
[AGENT][NEUTRAL] When you say you forgot password.
[CUSTOMER][NEUTRAL] And password and
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yes so so username [PII] next.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 3.
[AGENT][NEUTRAL] I hope you never.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, no porque pantaya reset your password. Enter your username [PII].
[AGENT][NEUTRAL] Oh, OK, no, no, no, it, it just claroya style la pajina don de ledique uh scribaovo password. I see queer no password El username in a queer.
[CUSTOMER][NEUTRAL] No, this.
[CUSTOMER][NEUTRAL] Eato, your er name, yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I had you and me in the back.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Enter your username, the opposite net.
[CUSTOMER][NEUTRAL] OK, [PII] el primary phone OK el telephone correct.
[AGENT][POSITIVE] Correct, to see.
[CUSTOMER][NEUTRAL] Yeah OK [PII].
[AGENT][NEGATIVE] [PII] no est seguro no, no, no, um nothing works information.
[AGENT][NEUTRAL] Pero unabsque cambel password intent ever puede modifi informacion delo the imaginocaiinocasue de cam telephonyeva.
[CUSTOMER][NEUTRAL] OK, Mira, the Hammet.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Just until the not me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And that's a
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] A sale, please create a new password.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eneasita one lower case.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] One number
[CUSTOMER][NEUTRAL] Many Macuatro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, podriamique.
[AGENT][NEUTRAL] No quelaino Obuo tal best you study the aseloncambian alguno de los just delosdijito just a numeral.
[CUSTOMER][NEUTRAL] He can
[AGENT][NEGATIVE] Oh no the single.
[CUSTOMER][NEUTRAL] Um, well, it
[CUSTOMER][POSITIVE] She she loves it and does it.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][POSITIVE] OK, Leva, that's great.
[CUSTOMER][NEUTRAL] Password might differ from the last 6 passwords, but at least 1 child cannot be.
[CUSTOMER][NEUTRAL] They just for me.
[AGENT][NEUTRAL] No less a password?
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Oh, OK, [PII] and tons.
[AGENT][NEUTRAL] Like I said I got to.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They get all.
[CUSTOMER][NEUTRAL] OK, when I get to your friend, no for like so the pork can be I don't know. I don't know no.
[CUSTOMER][NEUTRAL] Oh, that's then have to see it the soon.
[CUSTOMER][NEUTRAL] One.
[CUSTOMER][NEGATIVE] It's not.
[CUSTOMER][NEUTRAL] they have a.
[AGENT][NEUTRAL] OK, it's that.
[CUSTOMER][POSITIVE] So just a better start.
[CUSTOMER][POSITIVE] I love them.
[CUSTOMER][NEUTRAL] One.
[CUSTOMER][NEUTRAL] The salta uh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I have some meetings
[CUSTOMER][NEUTRAL] Mas said the password to a a a.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] I invalid username.
[CUSTOMER][NEUTRAL] 44.
[CUSTOMER][POSITIVE] A username, not a problem.
[CUSTOMER][NEUTRAL] Porque.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And password.
[CUSTOMER][NEUTRAL] No, no, no, no recha so.
[CUSTOMER][NEUTRAL] In Laosa lore.
[CUSTOMER][NEGATIVE] But I really don't understand in the road.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] I don't
[CUSTOMER][NEUTRAL] No, a primerave Is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Peronteo o enter accept password.
[CUSTOMER][NEUTRAL] Bueno mm meal valley of a crevi do.
[AGENT][NEUTRAL] On.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I see grace for to pass the tengo quees wellvering and tarpoerlo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So this a choke it up.
[CUSTOMER][NEUTRAL] You know veo unodore cuatro cincote ocho tenolojocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] On those 3 rosino.
[CUSTOMER][NEUTRAL] And I
[AGENT][NEUTRAL] Are you
[AGENT][NEUTRAL] I a uno symbolos quenolos acceptel system is roqueonalista de los symbolos queci acceptable.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] the symbols.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] That's good thing will get it.
[CUSTOMER][NEUTRAL] As veal.
[AGENT][NEUTRAL] No, no, no, no, solamente bre password que que questas criviendotae is a bore symbolove symbolo quelesta quelestado prolema utillo symbolo de lalita sinoda sisu no prolema baque can be el paso completo.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] But if he had theora and then they will be.
[CUSTOMER][NEUTRAL] Aa mesale.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tacuaral primary phone or a teno 30 mobile phone.
[AGENT][NEUTRAL] Mhm. Director.
[AGENT][NEUTRAL] So a mobile phone, not in a primary phone.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and the second sentosit and visa complemente.
[CUSTOMER][NEUTRAL] Zipperque averse.
[CUSTOMER][NEUTRAL] Same as the auto verification.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] And does it work?
[CUSTOMER][NEUTRAL] Uh, a verification, no matter.
[CUSTOMER][NEUTRAL] OK, must not contain. OK, one symbol.
[CUSTOMER][NEUTRAL] Dracohe
[CUSTOMER][NEUTRAL] El the dollar.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, that come on one symbol.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Lookraloamora casa.
[AGENT][NEUTRAL] Uh, sinda noso de symbolos.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Do seem
[CUSTOMER][NEUTRAL] And that same that app.
[CUSTOMER][NEUTRAL] Exclamation.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, uh, question mark.
[CUSTOMER][NEUTRAL] I do.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Signora Leguarjo intene cambiarlo.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] C for so just [PII] 3.
[AGENT][NEUTRAL] OK, bamosaver Boeco her primary phone and este antio sibuenesarque may bring this to.
[AGENT][NEUTRAL] Uh, um.
[CUSTOMER][NEUTRAL] salvo.
[AGENT][NEUTRAL] See,
[CUSTOMER][NEUTRAL] Mesaldo and la pantaaple.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEGATIVE] Otrafa say
[CUSTOMER][NEUTRAL] Dossin.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] You say la pantaya mesao combo and sad.
[AGENT][NEUTRAL] I have.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, no, motetel so [PII] actually el el password.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] No [PII] fantaa to be hea or.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Cera.
[AGENT][NEUTRAL] Uh, the so the mobile phone email.
[CUSTOMER][NEUTRAL] Aye, so I look at [PII].
[CUSTOMER][POSITIVE] Yeah I can be.
[AGENT][NEUTRAL] Same.
[AGENT][NEUTRAL] We are a moment.
[CUSTOMER][NEUTRAL] People like
[AGENT][NEUTRAL] it's
[CUSTOMER][NEUTRAL] Thematic
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sidio que seo di levienia de machino.
[AGENT][NEUTRAL] Simida nomida in mobile phone.
[CUSTOMER][NEUTRAL] No, no, then so.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] You to the doors.
[AGENT][NEUTRAL] Doss.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, I don't know that.
[AGENT][NEUTRAL] Oral phone email.
[CUSTOMER][NEUTRAL] That's just so primario premia the primario mao.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] T2s.
[CUSTOMER][NEUTRAL] My my body.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] Don.
[CUSTOMER][NEGATIVE] See nothing aroma.
[AGENT][NEUTRAL] That is among those animals and materials.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Hey, [PII], how are you doing?
[AGENT][POSITIVE] Uh, I'm having the time of my life today, honestly.
[AGENT][NEUTRAL] OK, let me see how I can put this the we all understand that. I have this insured on the phone who was having troubles logging into her account. Apparently she forgot her password. She was trying to reset the password. I, I, you know, I.
[AGENT][NEUTRAL] I was helping her, you know, trying to see if everything was correct in the system.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] But I noticed some
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] On the, on the mobile phone number that she had in the system.
[AGENT][NEUTRAL] She put a uh digit off. um.
[AGENT][NEUTRAL] She's trying to change the password, but when she's trying to do it, you know, when you do, I'm sorry, when you, when you select reset password, it gives you three options. Uh, it gives you the email, um, primary phone number, and mobile.
[AGENT][NEUTRAL] She was trying to use the mobile, but the mobile is the one that is a digit off.
[AGENT][NEUTRAL] So I noticed that the primary is the correct phone number.
[AGENT][NEUTRAL] She did it.
[AGENT][NEGATIVE] But for some reason, she's unable to change it because
[AGENT][NEUTRAL] I don't know exactly what she's trying to put in the, as a, as a password. I, I told her that she needs to use one of the, one of the symbols that the system will take.
[AGENT][NEGATIVE] And she's still not able to do it.
[AGENT][NEUTRAL] So I, cause I'm, I've been on the call for 30 minutes already for this.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] It's 30 minutes, 32 minutes to be exact right now.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So I'm so sorry if I sound a little frustrated and out of the place cause honestly it's, it's like I told her if, if I can do it for her cause, you know, to make it, you know, a little faster. But I noticed now that the system doesn't let me receive another code to the primary phone because we already used that option.
[AGENT][NEGATIVE] I only have email and I only have uh the the mobile. So my question to you is this after all this rambling.
[AGENT][NEUTRAL] Do you know anyone in, in, in tech, in IT in the department of the IT that it will be able to log in to, to get into her account and, and fix the phone number?
[AGENT][NEUTRAL] So she can try again to get another code.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Cause, cause, cause.
[AGENT][NEUTRAL] 2534032
[AGENT][NEUTRAL] If you go there you will see the phone number, the phone number matches. The phone number is correct.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, that's, that's, that's correct. That one is correct, but if you go to the G profile, you know, the APL administrator.
[AGENT][NEUTRAL] Where we can put the
[AGENT][NEUTRAL] Yeah. You go there and you will see the cell phone says [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] So that's the digit that she put wrong. She put a 9 instead of a 6.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yeah. So, yeah, I was like, I was wondering maybe, maybe you know someone in IT that I can go and, and fix the phone number so she can get another code under the cellphone because the option of the primary phone is no longer available or at least it's not, it's not showing. I, I was trying to do it myself.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] But it doesn't let me.
[AGENT][NEUTRAL] Let's see, I.
[AGENT][NEUTRAL] I'm, I'm not sure. I wasn't.
[AGENT][NEUTRAL] I think
[AGENT][NEUTRAL] I don't know if they're able to go in. I don't think so.
[AGENT][POSITIVE] I sure, well, that's, that's a good idea.
[AGENT][NEUTRAL] There, right.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][POSITIVE] Yeah, you're right.
[AGENT][NEUTRAL] You're right, maybe they they they they'll be able to do that.
[AGENT][NEUTRAL] I mean, as, as you can see, she's, uh, she's 64 years old, so, you know.
[AGENT][NEUTRAL] They usually are now so.
[AGENT][NEUTRAL] Yeah, check the cell phone and the phone.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Wait, hold on.
[AGENT][POSITIVE] Her phone number is absolutely
[AGENT][POSITIVE] That's right.
[AGENT][NEUTRAL] Yes [PII], yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEGATIVE] Yeah, she, yeah, the whole cellphone is incorrect. If you see, the cellphone says [PII].
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] The one that we have in line says [PII].
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, yeah.
[AGENT][NEUTRAL] Now but yet you
[AGENT][NEUTRAL] Yeah, she's using the correct the username, um, but she was trying to change the password but she never got the code.
[AGENT][NEUTRAL] Uh, because she was using the cellphone and of course the cellphone is incorrect. Uh, so I told her to use the, use the primary phone and she did it. She got the code. She was changing the answer.
[AGENT][NEUTRAL] But the assistant will not take whatever she was trying to put in.
[AGENT][NEUTRAL] And I told her to use uh any of the, any of the symbols that the system is telling you that it, that you can use.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEGATIVE] And she say, I'm trying, I'm, I'm using this symbol and they're still not letting me.
[AGENT][NEUTRAL] So she went back and when she went back, now only show you, shows um the cellphone option or the email.
[AGENT][NEUTRAL] To get the code to be able to reset the password.
[AGENT][NEUTRAL] And it's 45 minutes.
[AGENT][POSITIVE] Jesus Christ, uh, let me, let me, you know what, I think, I think you're, you're right, you're absolutely right. I'm so sorry to call you.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] I know my patience.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] I'm sorry, I shouldn't said that one.
[AGENT][NEUTRAL] Q.
[AGENT][NEUTRAL] She
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Yeah, yeah, no, that's, that's.
[AGENT][POSITIVE] Yeah, you're right. I don't know, I don't know why I was thinking uh IT will do that, but yeah, I know you're right. IT will handle.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] the, the, the, the infrastructure, the, the
[AGENT][NEUTRAL] Then all the APL yeah.
[AGENT][NEUTRAL] You know.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I don't think.
[AGENT][NEUTRAL] OK,
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] She gets what she needs
[AGENT][NEUTRAL] Yeah, I'll do that.
[AGENT][NEUTRAL] Yeah, yeah, I don't, yeah, cause I don't know exactly, well, who knows what she's trying, what, what kind of word she was saying because she was trying to use her old password and she got a message saying that you cannot use your password, any of your password.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm. Exactly.
[AGENT][NEUTRAL] So imagine, so imagine this lady how she's going through this.
[AGENT][POSITIVE] Yeah, thank you, [PII].
[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Probably, yeah. Thank you, [PII]. I appreciate you. Mm bye.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] era communicer and a regular problem the sun teleno elus so cellularraque pueteer access so uh solicitor or otra vessel codi da.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK, just that in excess of a case.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm er a vista la pantalelelaes the eso email.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] the credit can be password or no.
[CUSTOMER][NEUTRAL] Of the
[AGENT][NEUTRAL] La pantate del Coote de queen el codios or estato avila panta on the queer password.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK, reset password reset. Please create a new password and also a user.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Either this uh new password?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] you know that they get.
[AGENT][NEUTRAL] OK, I slas indicacionesquelepi parapa or coales.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK. One lowercase.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's one number.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A charter minimum.
[CUSTOMER][NEUTRAL] One uppercase.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] One symbol symbol or ma.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, perfect. And those lepi dea una use.
[CUSTOMER][NEUTRAL] you.
[AGENT][NEUTRAL] Le Solicitaga unalmausula.
[AGENT][NEUTRAL] Let your symbol.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Get a
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] See esos pasos unalemausula.
[AGENT][NEUTRAL] Let them suestolara no imports indicate system esque queer menos una decada una is recosas.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] Let's see [PII] OK and PSO and password, OK [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, yeah, I say so auto way but I say on the top. OK, confirm password, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I said wait.
[CUSTOMER][NEUTRAL] OK, and I justtarado it is a submit.
[AGENT][NEGATIVE] That my bad.
[CUSTOMER][NEUTRAL] No matter feedback that was that I submit.
[CUSTOMER][NEUTRAL] No my saler.
[CUSTOMER][NEUTRAL] But I, I'm selling that.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] OK, and
[AGENT][NEUTRAL] In password.
[AGENT][NEUTRAL] I latique bar a la pajina de ingresso on the paversus surreclamos balo loques portal particca.
[CUSTOMER][NEUTRAL] But I mustach and stuff.
[AGENT][NEUTRAL] It gets in.
[CUSTOMER][NEUTRAL] No, that's I see. Come on, get submit, OK, because I'm no case, you know, check my they don't know bonaparte.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Isan blancolapana or no?
[CUSTOMER][NEUTRAL] No, sparelejado and color Greece.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Avier.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El user that I lot of password and cele song azuleo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, [PII] this a password must differ from the last six passwords by at least one character cannot contain the username [PII] and the [PII] compliaay and me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's a can I pay now.
[CUSTOMER][NEUTRAL] But I must say well what about that.
[CUSTOMER][NEUTRAL] Come sign in and I get it.
[AGENT][NEUTRAL] Intended?
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] See
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] And also, yeah, the study on my passport.
[CUSTOMER][NEUTRAL] OK, submit.
[CUSTOMER][NEUTRAL] Invalid user or password I'm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh [PII] communicate conservient podamos cambirele queen el and so no the telefono in the system in [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] 20 different
[AGENT][NEUTRAL] Permit ok no court.
[CUSTOMER][NEUTRAL] So I got quite
[CUSTOMER][NEUTRAL] OK. You are on hold.
[AGENT][NEUTRAL] Like I said, yeah my the Chia.
[AGENT][NEUTRAL] A sentences.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hey, how are you doing?
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][POSITIVE] I'm very good, thank you for asking, [PII]. How's the weather?
[AGENT][NEUTRAL] It's a little cold over there, isn't it?
[AGENT][NEUTRAL] Um, [PII], I have a situation with a, with a customer. Um, let me give, let me give you the policy so you can see what I'm talking about. The policy is 2534032.
[AGENT][NEUTRAL] 2534032
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yes, correct. OK.
[AGENT][NEUTRAL] Long story short, um, the spouse is on the phone. She was trying to log in to the OSC.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] For some reason she was unable, uh, so she tried to reset the password.
[AGENT][NEUTRAL] She was trying to get the code, you know, we, we, uh it give you three options, the email, pass, um, cell phone, or primary phone number.
[AGENT][NEGATIVE] She was trying to get the code on the, on the primary on the cellphone, but um on the OSC I noticed that the phone number is, is incorrect.
[AGENT][NEUTRAL] Uh, yeah. Her phone number should be [PII] as it looks in line.
[AGENT][NEUTRAL] But if you take a look at it on the OSC, it says 789486.
[AGENT][NEUTRAL] So she swapped the 9 and the 6. Would you be able to change that because um I'm, I'm, I'm on the phone with this lady and it's been 57 minutes already trying to, trying to change the password cause she's trying to change the password.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Um, yeah.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And for some reason I don't know why she's she's.
[AGENT][NEUTRAL] You know, um, let me ask you, when you try so many times to change the password, does the system kind of lock you out or something like?
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] How long do you think?
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] Yes, the one lion is correct.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No, no, no, no. Uh, we, we, we, when I noticed the, the, the difference on the phone on the cell phone and the primary phone number on the OSC, I told her to use primary phone to get the code.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] But I was wondering if we change the cellphone on, on OSC maybe she can get another code.
[AGENT][NEUTRAL] Under the cell phone, so she can retry it again to change the password.
[AGENT][NEUTRAL] No, the cell phone.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah. I think the cell phone and the phone has to match, you know, cause the phone is correct. The one that says phone is correct. It's the same as, as her cellphone and Lion.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] OK now
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The cell phone.
[AGENT][NEUTRAL] The, the mobile phone, sorry.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Right
[AGENT][NEUTRAL] Mobile is [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][POSITIVE] Awesome, you're great.
[AGENT][NEUTRAL] It is possible for you to do it?
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] That would be great if you can't do that. That would be awesome.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] We
[AGENT][NEUTRAL] You were able to change it cause I'm, I'm, I'm trying to refresh the page right here.
[AGENT][NEUTRAL] And an APL administrator.
[AGENT][NEGATIVE] And it doesn't show.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK, let me see. Oh, OK, you can do that. Oh, hold on, let me, let me try that.
[AGENT][NEUTRAL] So I put the username, her username, right?
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Of course.
[AGENT][NEUTRAL] And that
[AGENT][NEUTRAL] The get get user?
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Oh, OK. Well, usually we, we use in this, in this matter.
[AGENT][NEUTRAL] Um.
[AGENT][MIXED] That sounds great, but it has to be, it has to be, um, I have to follow the, the same rules as when they try to change the password, right? One upper, lowers number.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] That sounds great, great, great, great, you know what, to just.
[AGENT][NEUTRAL] Come on, I was, OK.
[AGENT][NEUTRAL] Winter 2825.
[AGENT][POSITIVE] Winter 2025. Let me just make sure it's correct. This one is good.
[AGENT][POSITIVE] This one is good as well.
[AGENT][NEUTRAL] I didn't know we were able to do this. I thought we weren't. That's why I was like, OK, um, I'm not sure if I can do it or not.
[AGENT][NEUTRAL] That's why I was
[AGENT][NEUTRAL] No, my God.
[AGENT][NEUTRAL] [PII], I'm, I'm, it's
[AGENT][NEUTRAL] Yeah, I'm [PII].
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] I think it's an hour already with this lady trying to change the password.
[AGENT][POSITIVE] Awesome, awesome, you, you would, I would cry. Thank you. I just wanna say thank you. You have a good day. I'm so sorry. Thank you very much. Bye.
[AGENT][NEUTRAL] OK, so you know.
[CUSTOMER][NEUTRAL] Sayaki.
[AGENT][NEUTRAL] Grassier communique conser lie aio seo los pazosair parapo de reso password um [PII] el elmo.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] system aura er mean the car como podemos can be password um er el password scambiado solamente que password temporal loeus misma pueda [PII] exeso.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] OK, they have a porque [PII].
[AGENT][NEUTRAL] Claro.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yunan.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] yeah I mean.
[AGENT][POSITIVE] Mhm. Perfect.
[CUSTOMER][NEUTRAL] OK, uh.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] [PII], not a problem.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah, uh-huh I I say.
[CUSTOMER][NEUTRAL] But I'm no this is.
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] OK no [PII], OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It's a moment it's a.
[AGENT][NEUTRAL] No, BS
[CUSTOMER][NEUTRAL] America,
[AGENT][NEUTRAL] Bayes on this uh cribelapala and el buscado secure punto. I am a public la lear director.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] OK. Yeah, Secureo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Secure secure S A C U R A [PII]
[CUSTOMER][NEUTRAL] Uh, altona, uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Punto
[CUSTOMER][NEUTRAL] In that way.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Uh-huh. Ala palabra Oola letters a.
[AGENT][NEUTRAL] Public
[CUSTOMER][NEUTRAL] And, and
[AGENT][NEUTRAL] No, let me know. Let me know.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] I am a public.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Punto [PII] ease.
[CUSTOMER][NEUTRAL] no better.
[CUSTOMER][NEUTRAL] I was.
[AGENT][NEUTRAL] Oique bySL website original uh I am a public [PII] donde le paracela uh login.
[AGENT][NEUTRAL] And this sign in sign in.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, they haven't but the Malay.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] 2 kg.
[CUSTOMER][NEUTRAL] OK OK.
[AGENT][NEUTRAL] CC se I don't do this just the the apple.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] I will not no.
[AGENT][NEUTRAL] Oh, OK, it's [PII] Google that.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] Perfectoongale, I am a public [PII].
[CUSTOMER][NEUTRAL] I am.
[CUSTOMER][NEUTRAL] Perolapala.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Log in.
[AGENT][POSITIVE] Gro perfecto selo as signing.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] Kilae login.
[AGENT][NEUTRAL] But that.
[CUSTOMER][NEUTRAL] I see, yeah, you look solicit.
[AGENT][POSITIVE] Perfect. Just then log in, brother.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Don't they let you know. OK.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] The day. Oh, that's fine.
[AGENT][POSITIVE] Yeah excellent.
[CUSTOMER][NEUTRAL] User name?
[AGENT][NEUTRAL] I pass.
[CUSTOMER][NEUTRAL] 6, yeah.
[AGENT][NEGATIVE] Ponga username.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah and and password.
[AGENT][NEUTRAL] Isole up restapalabra.
[AGENT][NEUTRAL] Winter
[AGENT][NEUTRAL] La.
[CUSTOMER][NEUTRAL] Winter, mhm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Benin Cinco.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] des clamacion.
[CUSTOMER][NEUTRAL] Submit
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I try.
[AGENT][MIXED] Perfecto SSL password pero esto password temporal scute pueda cambarra or password [PII] quierra.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I would
[AGENT][NEUTRAL] Do me.
[CUSTOMER][POSITIVE] It covers my claims.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In nothing on here how would I.
[CUSTOMER][POSITIVE] Welcome Pedroposo Pedro. Welcome Pedro.
[AGENT][NEGATIVE] Sick.
[AGENT][NEUTRAL] OK, and uh savicomo mandar jure clamo or to aviano.
[CUSTOMER][POSITIVE] Buenos espoca porquelocho.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Or
[CUSTOMER][NEUTRAL] The lamo and in Progreso.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That's the house.
[CUSTOMER][NEUTRAL] Losjololoquepasake.
[CUSTOMER][NEUTRAL] Claro genre.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, to me visa queo temporal medamio travajaraki.
[CUSTOMER][NEUTRAL] Either
[AGENT][NEUTRAL] No, no, no, it's o oste puede aura meansmoseba on the ladi my account.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Le
[AGENT][NEUTRAL] Leon is a policy contact info.
[CUSTOMER][NEUTRAL] Well, let
[CUSTOMER][NEUTRAL] Not
[AGENT][NEUTRAL] EA on this Greece is.
[CUSTOMER][NEUTRAL] Not
[CUSTOMER][NEUTRAL] My account salentrecos all in for notification preference and payment.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] See yer cudolego que que que queste password est temporal temporal ataquistelo cambio a este password quelecabo sevaquerataquisten nolo cambicuro temporal rote puetilisallo.
[AGENT][NEUTRAL] Ilo cambia por porque informacion del seguro decada unlomiros it means for personnel tambiener el tea ingrearlingformacion de banco paraque loreclamos cusos and bi pagados and gales unche and bimos er undepositoreo as scuenta decolotamen and to be el cuadrito esque.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh, set up your deposit, your direct deposit, pardon.
[CUSTOMER][POSITIVE] get, yeah, get paid faster with direct deposit. Don't wait.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Check in the mail, settle your account.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] I see yes dingoesiotegusta inform the subbanco directamente.
[CUSTOMER][NEUTRAL] And the
[AGENT][NEUTRAL] Intoses cuando merefero ques temporal commolemente mereferoque is nave quelocabiorlase liao er est temporoaga a cambio.
[CUSTOMER][NEUTRAL] Inmida it's not.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Toallo.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Silaro is winter betein cola palabra winter simo el el loque indierno.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Winter
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Beinta ininco eel singbolo the exclamation.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I put a.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Man I can
[CUSTOMER][NEUTRAL] If
[CUSTOMER][NEUTRAL] Too.
[AGENT][NEUTRAL] Just coming on.
[CUSTOMER][NEUTRAL] Pero no sepa the import silo.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] But I guarantee I can not ok in mao.
[CUSTOMER][NEUTRAL] Nintende to 10 ra song 1010 winterventinco I have and trust peroma.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clare.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] What poamente.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I said [PII] pro your password tore it to.
[AGENT][NEUTRAL] question
[CUSTOMER][NEUTRAL] A company.
[AGENT][NEUTRAL] CCsto.
[CUSTOMER][POSITIVE] OK, yeah mesalgoa come on sign out.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Or log out?
[AGENT][NEUTRAL] See Dia said logo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No doubt, OK.
[CUSTOMER][NEUTRAL] Yeah, it's a log out. Is a login username.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, me, you to be in it.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] And just
[AGENT][NEUTRAL] Correct. Ate seva cab password [PII] I don't forgot or or reset password noo and.
[AGENT][POSITIVE] And correct, to see, it's so username.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEGATIVE] Be the erro.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You do that next.
[CUSTOMER][NEUTRAL] Yeah, mobile phone.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And verification.
[AGENT][NEUTRAL] Mhm. Oh, is [PII] you mentioned that a mobile phone just start.
[CUSTOMER][NEUTRAL] She is a meta port a primary.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And that's all that sense.
[AGENT][NEUTRAL] Uh-huh. Levada cordigo.
[CUSTOMER][POSITIVE] Because I go maravia.
[CUSTOMER][NEUTRAL] But I but I.
[CUSTOMER][POSITIVE] OK, that's all right.
[CUSTOMER][NEUTRAL] OK, that that Macaolata.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, the new password that one.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] And that new
[CUSTOMER][NEUTRAL] No que via.
[CUSTOMER][NEUTRAL] O.
[AGENT][NEUTRAL] El levi to the winter beta incinco [PII].
[CUSTOMER][NEUTRAL] The one I'm OK.
[CUSTOMER][NEUTRAL] Taquetugo prolema concommogo prolemalo cambia barrio numeral or locambia tolo or.
[AGENT][NEUTRAL] Mhm. No.
[AGENT][NEUTRAL] Intentecambiri numerous austa.
[AGENT][NEUTRAL] See no liarses can be el password completo.
[CUSTOMER][NEUTRAL] OK, and them.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I said at the.
[CUSTOMER][NEUTRAL] That's him I I look all the way, sorry.
[AGENT][NEUTRAL] CC lasimosamentole de house polos in embargo loquesteporia cere escrivirlo er in acupaelloquisteva escriviril Lego baindolo poca poquenosekiboque.
[CUSTOMER][POSITIVE] Yeah, so I look easy.
[AGENT][POSITIVE] Uh-huh. Perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] My meal.
[CUSTOMER][NEUTRAL] Can can Iosa put melaseta uh that way I confirm.
[AGENT][POSITIVE] Oh, perfect. Mhm.
[CUSTOMER][NEUTRAL] I am in Manala.
[CUSTOMER][NEUTRAL] Submitting
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] been on lots of but I don't the steal temporal con winter.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh, a.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Of
[CUSTOMER][NEGATIVE] It started at the wrong
[AGENT][NEGATIVE] orchestra incorreo.
[CUSTOMER][NEGATIVE] See that it's invalid user.
[AGENT][NEGATIVE] Perioral principio er deveria dearlo.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] So that's OK no no peste.
[CUSTOMER][NEUTRAL] I know the look on it.
[CUSTOMER][NEGATIVE] The whole ran up for.
[AGENT][NEUTRAL] Let's.
[CUSTOMER][NEGATIVE] No, submitting pero m me well of a sima sapo submitting but no.
[CUSTOMER][NEUTRAL] No, no sir.
[CUSTOMER][NEUTRAL] That's so that.
[CUSTOMER][NEUTRAL] Yes, can I look over my look over.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] That's your
[CUSTOMER][POSITIVE] Wow.
[CUSTOMER][NEUTRAL] And con que.
[AGENT][NEUTRAL] Intentanol?
[CUSTOMER][POSITIVE] Um, OK, so see I like that.
[CUSTOMER][NEUTRAL] [PII] persona.
[AGENT][NEUTRAL] That's a bit of a.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Talve Talvezmasaito mati and post comma.
[CUSTOMER][NEUTRAL] No, no, thankful.
[CUSTOMER][NEUTRAL] You not trava hand you tengo.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Pero madam.
[AGENT][NEGATIVE] See, no, no merefirofiro queria er I intentolo duran esterrato que mi majino que poso looserrela poquitoun cafe alte alveola noche buba intenarlo lope certnquilida.
[CUSTOMER][NEUTRAL] Seesouena winter follow meter rela nos.
[AGENT][NEUTRAL] Clara.
[CUSTOMER][NEUTRAL] Then I can trust it no me. OK, bueno mira er the grade altamente la paciencia.
[AGENT][NEUTRAL] Yeah. Mhm.
[AGENT][NEGATIVE] No super group.
[CUSTOMER][NEUTRAL] Yeah yeah yeah like sit and and.
[AGENT][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Yeah, but it's.
[AGENT][NEUTRAL] See see no no well it's the um commodigo cuando tengelaposilia masa delanteo manana queosesa is condote mastanquila puebolvere intentalopole manosteyabelo paso quetenecaser is spe una Mauscua logolajole minusculas lonmeros custegustee unsymbol.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] But now graceja winter so.
[AGENT][POSITIVE] Bueno I'll go.
[CUSTOMER][NEUTRAL] That's right, so.
[CUSTOMER][NEUTRAL] The queen questa pace to.
[AGENT][NEUTRAL] Croque roque bisqueque comosque.
[AGENT][NEUTRAL] Can you era unques steps.
[CUSTOMER][POSITIVE] Oh excellent. I'll check it out here.
[AGENT][POSITIVE] It's some places getting an excellent to the bay.
[CUSTOMER][NEUTRAL] You well
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Bye bye.