AccountId: 011433970860
ContactId: 3268dd5a-933c-49be-8be2-486ae0b50584
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 55930 ms
Total Talk Time (AGENT): 10868 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/3268dd5a-933c-49be-8be2-486ae0b50584_20250616T20:53_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you?
[AGENT][NEUTRAL] Is anyone there?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you?
[AGENT][NEUTRAL] Hello.