AccountId: 011433970860
ContactId: 32614f69-9ceb-4d1f-aa58-146563be672e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50409 ms
Total Talk Time (AGENT): 10732 ms
Total Talk Time (CUSTOMER): 10649 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/32614f69-9ceb-4d1f-aa58-146563be672e_20250603T16:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII]. I'm calling from the broker Associated Financial Consultants, and I'm calling to follow up on a claim for one of the members.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Or.
[AGENT][NEUTRAL] Oh OK hold on just a moment and let me get you over to claims.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] give you a.
[CUSTOMER][NEUTRAL] Referring.