AccountId: 011433970860
ContactId: 319bc6ab-4a56-46ce-a8ed-2ad746f8cc20
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31329 ms
Total Talk Time (AGENT): 21366 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/319bc6ab-4a56-46ce-a8ed-2ad746f8cc20_20250102T22:44_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm sure if you can hear me but I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.