AccountId: 011433970860
ContactId: 312d24f9-541c-4005-a206-d9da25c5a145
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 509450 ms
Total Talk Time (AGENT): 216258 ms
Total Talk Time (CUSTOMER): 200316 ms
Interruptions: 3
Overall Sentiment: AGENT=1.3, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/312d24f9-541c-4005-a206-d9da25c5a145_20250328T17:43_UTC.wav
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[AGENT][POSITIVE] We want to start this gusto.
[CUSTOMER][NEUTRAL] Head and a goal.
[AGENT][POSITIVE] We're gonna start the root.
[CUSTOMER][NEUTRAL] A
[AGENT][NEUTRAL] C I C.
[CUSTOMER][NEUTRAL] Hey, OK.
[CUSTOMER][NEUTRAL] See, uh, when, when the adobo er er to get cuenta no no problem you say you want er er tenido pagando is auro.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say.
[CUSTOMER][NEUTRAL] Peer numeral ID in numeral ID.
[AGENT][NEUTRAL] OK, con conesa momento.
[CUSTOMER][NEUTRAL] C C A.
[AGENT][POSITIVE] Perfect. Estela parte devajola jeta algu numero quediga a outpatient certificate number or in hospital cert number determilite me leocho, right.
[CUSTOMER][NEUTRAL] Uh-huh, see they go no matter.
[AGENT][POSITIVE] Perfect. It's this a number of policy number I'm forward.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Almos?
[AGENT][NEUTRAL] My noses.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yes sayin N C M L C.
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] Ready?
[AGENT][NEUTRAL] OK, senor basques and sit verific to direct telephone.
[CUSTOMER][NEUTRAL] See Verro de mino ascientosa.
[CUSTOMER][NEUTRAL] Like the you say you sent it.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is your number telephone in your vasquez?
[CUSTOMER][NEUTRAL] The I should say uadroesino say don noesin.
[AGENT][POSITIVE] Excellent grass cir re electronico sociopoli.
[CUSTOMER][NEUTRAL] You know game of gore electronics.
[AGENT][NEUTRAL] Auna electronic system of this Armandito Vasquez.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh, I I mean I'm Mandido walking.
[AGENT][NEUTRAL] Amelomisa.
[CUSTOMER][NEUTRAL] No, no, you know what I say.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In operate the celebrose.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] In 10.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] I'm on.
[AGENT][NEUTRAL] Yes yes, it is a electronic.
[CUSTOMER][POSITIVE] Uh, OK. Mucha graci.
[CUSTOMER][NEUTRAL] No, I see the same deal. He may know or said he may.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. I want to send the other is the video que I barreclamoskino and pagadopotepeli is no it's correct.
[CUSTOMER][NEUTRAL] See, uh-huh, see.
[AGENT][POSITIVE] Perfect. Uh, you gonna fetch in a specifico can make it up in that senor Vasquez.
[CUSTOMER][NEUTRAL] Pacific.
[AGENT][NEUTRAL] See the the the cuando seal medio er er recitamento medio.
[CUSTOMER][NEUTRAL] Oh boy.
[CUSTOMER][NEUTRAL] Buenos me in in that thing uh pale pri on the two megena.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And can can know.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] Correct, uando tealamergen uh is uh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The dos me is in order.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] That's the annual.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] In those cinco novela on the system as vasques.
[CUSTOMER][NEUTRAL] And lacking a sing, no, the Hialeah, no, OK, tengo via.
[AGENT][NEUTRAL] Mhm. See lo que queer bus car informacionover declamo de parte doctorrono is a trabe de la felosa laserio and the tea tao medios revismore pasa verses la entia medicalos medios nonos manda no requilamos leman eramental seal.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Is reso er rea is a confusion perreo para arse nosotros emo clamo osmoredo porquenosepa er de la nicala.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And I think, I think it would be.
[CUSTOMER][NEUTRAL] Have you uh with the lacking thing.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uno dos del vent and.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No, I I'm on the system as it's OK. I see can I receive the.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] No I don't climb up.
[CUSTOMER][NEUTRAL] My regular.
[CUSTOMER][NEUTRAL] Don't say no to.
[AGENT][NEUTRAL] But the cirque no no no cirqueos no mandal clamotoda all lumandaro jo el correo no los avemos.
[CUSTOMER][NEUTRAL] OK, now to say a lot.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] You can.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I came from Maampa.
[CUSTOMER][NEUTRAL] Information on getting.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] No, you, you mean that acting thing don't say adola.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Lossmore.
[CUSTOMER][NEUTRAL] Eh?
[CUSTOMER][NEUTRAL] Any
[AGENT][NEUTRAL] I loola partavajoeses noro de polia so certificpoliaael pretamaral numerjetapodamos uh despeer.
[CUSTOMER][NEUTRAL] I I you know in [PII] tampoco de laboratorio.
[CUSTOMER][NEUTRAL] So I'm in.
[AGENT][NEUTRAL] Colelarejo.
[CUSTOMER][NEUTRAL] No he that meaning.
[AGENT][NEUTRAL] Ferrerosin no tampocos in your basing on the mosa.
[CUSTOMER][NEUTRAL] OK, and pavo, er, snorelaja and uh so don't say you.
[AGENT][POSITIVE] Yes yes as beneficial police.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, and to say I'mmaluva a remos OK, [PII].
[AGENT][POSITIVE] Perfect. I'll go for you.
[CUSTOMER][POSITIVE] Mucha gracia.
[AGENT][NEUTRAL] It's a.
[CUSTOMER][NEGATIVE] Hey, no, no, it's not at all.
[CUSTOMER][NEUTRAL] Uh, it's OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] A woman.
[CUSTOMER][NEUTRAL] You want
[CUSTOMER][NEUTRAL] about. OK, bye.