AccountId: 011433970860
ContactId: 30cf05b2-7c71-42fe-88cb-eba0be84f6d4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 53840 ms
Total Talk Time (AGENT): 11870 ms
Total Talk Time (CUSTOMER): 25379 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/30cf05b2-7c71-42fe-88cb-eba0be84f6d4_20250203T23:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello, this is [PII] calling from FedEx. We've got a package addressed for American Public Life to [PII]. I'm sorry. Uh, am I able to get a hold of that person with you by chance?
[AGENT][NEUTRAL] Uh, let me look and see if [PII]'s still here.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] No, ma'am. He is not here.
[CUSTOMER][POSITIVE] So then, um, I will keep on trying to contact him directly, ma'am. I do appreciate you taking this call from FedEx. So you have a great rest of your day. Bye.
[AGENT][POSITIVE] You too thank you you have a good day.
[CUSTOMER][POSITIVE] Thank you.