AccountId: 011433970860
ContactId: 30bf2c93-05e1-4a2a-ada0-d72b383e32b2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32188 ms
Total Talk Time (AGENT): 5088 ms
Total Talk Time (CUSTOMER): 24410 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/30bf2c93-05e1-4a2a-ada0-d72b383e32b2_20250207T16:57_UTC.wav
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[AGENT][NEUTRAL] UTL this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Um, hi, I was calling, uh, regarding, I've spoken with a couple of reps, um, this week. I did speak with one on yesterday that was faxing me a particular EOB that she found, and I, I haven't received it. I didn't know how long it takes. She all of them were saying it's gonna take like some minutes, and I have, I'm not getting, I got one the other day.
[AGENT][NEUTRAL] OK, are, do you have me on speaker? Because I can barely hear you.
[CUSTOMER][POSITIVE] Oh, I'm sorry.