AccountId: 011433970860
ContactId: 30b6a04f-9b3b-4238-81b7-fe6ad0b46c45
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63430 ms
Total Talk Time (AGENT): 35210 ms
Total Talk Time (CUSTOMER): 12811 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/30b6a04f-9b3b-4238-81b7-fe6ad0b46c45_20250410T17:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] [PII], hi, this is [PII]. I, I'm actually uh trying to get over to [PII], [PII], she should be a resources team broker.
[AGENT][NEUTRAL] OK, um, can I have your name again to tell Ms. [PII]?
[CUSTOMER][NEUTRAL] [PII], yeah.
[AGENT][NEUTRAL] [PII], right. Give me one moment. Let me see if I can.
[AGENT][NEUTRAL] Get her
[AGENT][NEUTRAL] See if Miss [PII]'s in today.
[AGENT][NEUTRAL] OK, [PII] is not in the office.
[AGENT][NEUTRAL] Today
[CUSTOMER][NEUTRAL] OK, uh, yeah, if you could shoot me into her voicemail that would be good.
[AGENT][NEUTRAL] OK, let me get their extension. Let's see if it's pull up there we go.
[AGENT][NEUTRAL] OK, Ms. [PII], I am going to.
[AGENT][NEUTRAL] 416.
[AGENT][POSITIVE] OK, I'm gonna place you through now. Have a good day.
[CUSTOMER][POSITIVE] Thank you.