AccountId: 011433970860
ContactId: 30885b0e-2361-48c7-8384-9cb789d48915
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 71709 ms
Total Talk Time (AGENT): 12908 ms
Total Talk Time (CUSTOMER): 29592 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/30885b0e-2361-48c7-8384-9cb789d48915_20250128T14:59_UTC.wav
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[AGENT][NEUTRAL] Yeah this is. How may I help you?
[CUSTOMER][NEUTRAL] Good morning. My name is [PII]. I'm with group number 25584.
[AGENT][NEUTRAL] Spell your first name for me?
[CUSTOMER][NEUTRAL] It's [PII], last name [PII]
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and how can I help you?
[CUSTOMER][NEGATIVE] Yes, I'm calling in reference to trying to set up an account online and it said that my information was not found so I was not able to um.
[CUSTOMER][NEUTRAL] To get a new user set up um on.
[AGENT][NEUTRAL] OK, are you the group admin?
[CUSTOMER][NEUTRAL] It may be [PII]. I'm not sure who it is.
[AGENT][NEUTRAL] OK, give me, let me pull up the group information. Give me just a second.
[CUSTOMER][NEUTRAL] Alright.
[AGENT][NEUTRAL] What's the name of the group, Cavana?