AccountId: 011433970860
ContactId: 305d8b9d-ca03-4afe-89e4-f994953f4af0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8939 ms
Total Talk Time (AGENT): 4080 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/305d8b9d-ca03-4afe-89e4-f994953f4af0_20250604T16:21_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.