AccountId: 011433970860
ContactId: 3038c0e4-979a-4096-8d04-85e961d27109
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19639 ms
Total Talk Time (AGENT): 8989 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/3038c0e4-979a-4096-8d04-85e961d27109_20250416T16:37_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. Is there anybody there?