AccountId: 011433970860
ContactId: 3035b37f-bee8-4d9e-8051-ca71aba69721
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13220 ms
Total Talk Time (AGENT): 5260 ms
Total Talk Time (CUSTOMER): 2699 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/3035b37f-bee8-4d9e-8051-ca71aba69721_20250326T14:35_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Which
[CUSTOMER][NEUTRAL] It's.
[AGENT][POSITIVE] Thank you for calling APL this.