AccountId: 011433970860
ContactId: 2fdef465-bcde-4434-acbd-7a8770b83c3a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17399 ms
Total Talk Time (AGENT): 5700 ms
Total Talk Time (CUSTOMER): 6431 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/2fdef465-bcde-4434-acbd-7a8770b83c3a_20250602T19:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], can you hear me OK? My name is [PII].
[AGENT][NEUTRAL] Uh, you said [PII]. I'm sorry.
[CUSTOMER][NEUTRAL] Yeah I guess you can't hear me either. OK, thank you.