AccountId: 011433970860
ContactId: 2fb76c9a-52b1-4467-817e-9ab12c94e89b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22590 ms
Total Talk Time (AGENT): 10330 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/2fb76c9a-52b1-4467-817e-9ab12c94e89b_20250418T22:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling EPL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?