AccountId: 011433970860
ContactId: 2f9fe9e8-54ff-4b78-898e-1c54122a666c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 62599 ms
Total Talk Time (AGENT): 5859 ms
Total Talk Time (CUSTOMER): 28452 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/2f9fe9e8-54ff-4b78-898e-1c54122a666c_20250509T17:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes ma'am, my name is [PII] and I'm in [PII]. My wife was trying to do some stuff there, uh, with, with some wellness stuff that I had, and they wouldn't, they, they would, they didn't have her, her email and all anyway, they told me I had to call to verify that it was OK for her to take care of that business for me and, uh, I'm not really exactly sure. I've got a policy number here if that's what you need.
[AGENT][NEUTRAL] Oh, I see.
[AGENT][NEUTRAL] Sure
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEGATIVE] Oh, come on.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Well son of God.
[CUSTOMER][NEUTRAL] Hello.