AccountId: 011433970860
ContactId: 2f712df9-7cc1-4fd4-88b0-cd3190b1c020
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 238279 ms
Total Talk Time (AGENT): 65468 ms
Total Talk Time (CUSTOMER): 109471 ms
Interruptions: 3
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/2f712df9-7cc1-4fd4-88b0-cd3190b1c020_20250218T15:23_UTC.wav
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[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] In one of the years.
[CUSTOMER][NEUTRAL] On Delfino Romero.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] See one of yeah they preunta miposa travajava and una factoria in [PII] is supuesamente gauranzaa taba pagando estando de cheque peronola la trajeta.
[CUSTOMER][NEUTRAL] Aora otracosa novaja perono manna cartamojo de ir pagando is a cubierto era cubierta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Don't say yama delcheque el marte pasa el pasa el marte tempo lasa pasada la senoraque matenioue una and moralina uner in [PII] tase medio quelevia el pago de lopagosado canola contado el cheque porsemanaaaande dos ciento esenta.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So he will power he will check it.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But pueda la la la visa da la ta raves.
[AGENT][NEUTRAL] Eliaia oposacon apple.
[CUSTOMER][NEUTRAL] Uh, nolo tengo.
[AGENT][NEUTRAL] Social de la senor quesa in a polio.
[CUSTOMER][NEUTRAL] Uh, it's wait a minute, let me say one.
[CUSTOMER][NEUTRAL] Or just in Guidos.
[CUSTOMER][NEUTRAL] you know
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] And then take what to uh-huh Ochosinguenteosa unoit and take cuatro.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] What is the number I suppose?
[CUSTOMER][NEUTRAL] I sell Roque Campos.
[AGENT][NEUTRAL] Um, la Roquesa con the momento.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You have to you.
[AGENT][NEUTRAL] Entiano, er, memosque informacion de la polia laser Roque devidoque la poliaes individual he.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] See, you say, you say, and don't say uando, see you.
[CUSTOMER][NEUTRAL] solo spare on check.
[AGENT][POSITIVE] No problem good information. No problem any good information in your.
[CUSTOMER][NEUTRAL] OK, OK, OK, see, see yin yo Acuras, uh-huh, Oreunda Acura podemojiao.
[AGENT][NEUTRAL] Er la officinas ertamosmaer apart de la la mana ora del centrota la se de la arde ora del centro.
[CUSTOMER][POSITIVE] Oh, OK, perfect. Oh yeah yeah well I got some ano cinco cinco may I man.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, stodo estodo gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] See what my my.