AccountId: 011433970860
ContactId: 2f35c0bb-d6af-433b-bcb4-72e4cf4774c7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 251800 ms
Total Talk Time (AGENT): 79655 ms
Total Talk Time (CUSTOMER): 120104 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/2f35c0bb-d6af-433b-bcb4-72e4cf4774c7_20250325T19:25_UTC.wav
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[AGENT][NEUTRAL] Moses gracias [PII].
[CUSTOMER][NEUTRAL] Um, when I need that you can see that saberaldo.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] The girls are in the.
[CUSTOMER][NEUTRAL] In merio cola faina de merio de reo matolo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's unco del delga.
[CUSTOMER][NEUTRAL] OK, just you don't but if you reclameelcopado in meta salendo que locobrado.
[CUSTOMER][NEUTRAL] So they said that they won't know of the account.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] All right thank you.
[CUSTOMER][NEUTRAL] Well, no, but I no say.
[AGENT][NEUTRAL] I set the Nemara de la Polia.
[CUSTOMER][NEUTRAL] Enro de la polia blah blah blah check it erodos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Incuentocho.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Trend also no.
[AGENT][NEGATIVE] OK, gracias alumerated the teleociayada tectare pue ya's dead.
[CUSTOMER][NEUTRAL] Sito [PII] set this in going.
[AGENT][NEUTRAL] OK, I copeche de naimmiento.
[CUSTOMER][NEUTRAL] Do 23 let me know I can.
[AGENT][NEUTRAL] OK, can I ask is.
[AGENT][NEUTRAL] Isorra Nivea reion de la casa.
[CUSTOMER][NEUTRAL] [PII] no wayintinovenida [PII].
[AGENT][POSITIVE] OK gracias cuandouelatensulta.
[CUSTOMER][NEUTRAL] Ela consulta.
[CUSTOMER][NEUTRAL] Yeah is here on label cobro and erore.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. So checking on the moment, OK?
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] said.
[AGENT][NEUTRAL] Institute for Rheumatology.
[CUSTOMER][NEUTRAL] Yes, C N.
[AGENT][POSITIVE] OK, good.
[CUSTOMER][NEUTRAL] Hey, you think to do the the matolo.
[AGENT][NEUTRAL] Mhm. [PII] mandarreramon is sotrosimosaeosincuentaolides.
[CUSTOMER][NEUTRAL] OK, I just done this. OK, no, he just gonna forget cash.
[CUSTOMER][NEUTRAL] And to sell it to this quela consultado it's no lay you.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Lapasa es que via no you know rela.
[AGENT][NEUTRAL] OK, before I take you this Sila moment, T, OK.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] Accomplished momentittouravor.
[AGENT][NEUTRAL] Yeah, is this in a noisierlamo forest or esta etche del rey de nero dosmir.
[CUSTOMER][NEUTRAL] Satan now.
[AGENT][NEUTRAL] You think on melamaki um.
[AGENT][NEUTRAL] The Doctor [PII].
[CUSTOMER][NEUTRAL] I said I'm one of your husband.
[CUSTOMER][POSITIVE] Better than my oh, OK, OK.
[CUSTOMER][POSITIVE] No, yeah, I get a solution now, OK.
[AGENT][NEUTRAL] OK, [PII], uh, are you [PII].
[CUSTOMER][NEUTRAL] What is [PII].
[AGENT][POSITIVE] I love it, absolutely.
[CUSTOMER][NEUTRAL] No, not a man who is in my back who is here, OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] [PII] bye bye.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] A one