AccountId: 011433970860
ContactId: 2f26a296-04d9-44eb-ac46-3d11df368e43
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1279 ms
Total Talk Time (AGENT): 1279 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/2f26a296-04d9-44eb-ac46-3d11df368e43_20250414T13:44_UTC.wav
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[AGENT][POSITIVE] And thank you for calling A