AccountId: 011433970860
ContactId: 2f20056e-2b7f-4a84-bb6c-f725084777e1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 121889 ms
Total Talk Time (AGENT): 58703 ms
Total Talk Time (CUSTOMER): 46958 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/2f20056e-2b7f-4a84-bb6c-f725084777e1_20250113T15:05_UTC.wav
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[AGENT][NEUTRAL] No no dipolelela or conquin agusto.
[CUSTOMER][NEUTRAL] Oh look at Tavis for Tesaludda [PII].
[AGENT][NEUTRAL] So how many
[CUSTOMER][NEUTRAL] She had to get the yamo para check our beneficiente paraina eraaicina.
[AGENT][NEUTRAL] OK, it's an apo I for asking, um, cue noo de pacientes.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El la polisa is zero uno cuatroocho sieteso uno mleleocho.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, Gracia telephone and connect.
[CUSTOMER][NEUTRAL] See recerocinco dossiete cinco [PII] cinco do cinco extension scientos.
[AGENT][POSITIVE] OK does yes.
[AGENT][NEUTRAL] But yeah era and no la fascio.
[CUSTOMER][NEUTRAL] See Marcelo Montalbanochoa you know.
[AGENT][POSITIVE] OK, perfect. OK. The hemo intropolina a moment.
[CUSTOMER][NEGATIVE] Oh, OK, OK. I was it's not gonna.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, no, no tenemo sotrapolisa, um, la polisa is too effective as the febreuno diasiocho if I can febreunoventouna trapolilissa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Ferrero uno del venttuo, OK? Ah, OK, Ferrero uno delventtuo.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Celia de canacion lapoliafala mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so then they havea referencia paralemada.
[AGENT][NEUTRAL] No, not the number me no see this here.
[CUSTOMER][POSITIVE] Ah, OK, perfect. OK, which is in my gracia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then now they want mee gracia.
[CUSTOMER][POSITIVE] Great bye bye.
[AGENT][NEUTRAL] No.