AccountId: 011433970860
ContactId: 2f09e403-d6fe-4dff-afa5-c44b9798b41b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6489 ms
Total Talk Time (AGENT): 4098 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/2f09e403-d6fe-4dff-afa5-c44b9798b41b_20250214T18:05_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thanks for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.