AccountId: 011433970860
ContactId: 2efd6fdc-ac3d-4cfd-aa6e-7955104b9161
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 660869 ms
Total Talk Time (AGENT): 218622 ms
Total Talk Time (CUSTOMER): 307620 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.6, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/2efd6fdc-ac3d-4cfd-aa6e-7955104b9161_20250326T15:41_UTC.wav
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[AGENT][NEUTRAL] American public life. My number is [PII].
[CUSTOMER][NEUTRAL] Maybe it's American public lea IF plan care it do it and it's you're not it's OK so.
[AGENT][NEUTRAL] OK, your lip.
[CUSTOMER][NEUTRAL] They're not going to say it's a plan.
[CUSTOMER][NEGATIVE] I see have a problem.
[AGENT][NEUTRAL] No police.
[CUSTOMER][NEUTRAL] And no he get his ID.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] And they said pay ID say settle.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No, mana man noobao hm.
[CUSTOMER][NEUTRAL] Ultra
[CUSTOMER][NEUTRAL] Uh, yeah, yeah.
[CUSTOMER][NEUTRAL] Uh rosino [PII] vere.
[AGENT][NEUTRAL] Is the telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] It's a fetch.
[CUSTOMER][NEUTRAL] You travel for me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah, roti is melo I don't check.
[AGENT][NEUTRAL] See abees and la personao nosabelo [PII] um mepoverar direction.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Solo queue and estecao de queya is pago um pue una reclaacion connoorgencias ledon comuna factura detaada or
[AGENT][NEUTRAL] Can live their own um disposal so.
[CUSTOMER][NEUTRAL] She.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh no [PII].
[CUSTOMER][NEUTRAL] She, she not not.
[AGENT][NEUTRAL] Porqueloquebamoa see um paraclaacion no sotros paraquele regresse inro but quepiaouna factura de tayada conel dinostico.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The thing about you.
[CUSTOMER][NEUTRAL] Locomoero.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Um, conque papel queer on, um, this is la raque se fua la clinica er the neodiosai.
[CUSTOMER][NEUTRAL] I don't know what.
[CUSTOMER][NEUTRAL] It's buenoquisequepaciente la clinicca so yeah no hea number.
[AGENT][NEUTRAL] Sinosal.
[CUSTOMER][NEUTRAL] Yeah riva ariva viseque Dia de elvio la fechayeli comun numeral.
[CUSTOMER][NEUTRAL] E.
[CUSTOMER][NEUTRAL] Yeahvajo is a ID.
[CUSTOMER][NEUTRAL] You know that.
[AGENT][NEUTRAL] No, no, Parese, Panoses on rescio.
[AGENT][NEUTRAL] Um, so, yeah.
[CUSTOMER][NEUTRAL] No, but I give it.
[CUSTOMER][NEUTRAL] It's a ID.
[AGENT][NEUTRAL] Per locations.
[AGENT][NEUTRAL] Lo quesamosos candos on los codicos um eso loqueneesitamoso resoletu vira quelo unatura detaada conel dinostico.
[CUSTOMER][NEUTRAL] that they are on me.
[CUSTOMER][NEUTRAL] They look at er in blue.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Code questa um melo puedas.
[CUSTOMER][NEUTRAL] I, I even check, I remember it's a quaincuta cinco zero say.
[AGENT][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] Yeah la.
[AGENT][NEUTRAL] See, it's the
[AGENT][NEUTRAL] Pue intenarmandareaversillopemosusat no era porque numerals on los questamos bus scando um lo que samosuna patua.
[CUSTOMER][NEUTRAL] Yeah, can you say I think.
[CUSTOMER][NEUTRAL] I kill Iour is a like from Mao it is a numeral you know um.
[CUSTOMER][NEUTRAL] In [PII] the old.
[CUSTOMER][NEUTRAL] The locomm of Paris, I remember you say besieteo.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] N cuatro al.
[AGENT][NEUTRAL] See laotraforma mosa sitarbase la colo que passeur primario Ciama exacion the beneficios coneso do documentos who the persona reclamacion um for internneto mandole photo mandas la laskia um or for facts.
[CUSTOMER][NEUTRAL] But you know you know secuanto my curseuro, ok, so no all fatura so.
[AGENT][NEUTRAL] The main
[AGENT][NEUTRAL] Mhm
[AGENT][NEGATIVE] See mhm segurosecondariosa necesitocumento milo queue eriamarle uh or a conelo recursoumanos a yeno travajo averillo le pue yara la reclamacion.
[CUSTOMER][NEGATIVE] Uh no.
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] I rigopogo conta on my sign on my conta.
[CUSTOMER][NEUTRAL] They haven't seen a car yeah they go laura.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] And then daro goroa.
[AGENT][NEUTRAL] Mhm. Taine theotroquetenerre yammarle is a clinica dejalesa verdes de seguro Averillospoasella reclamacionas regresadel copago queiso.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEGATIVE] Porqueila representanta de latina this is no.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Noen mucho de los seguros.
[CUSTOMER][NEUTRAL] I go.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And at the moment.
[CUSTOMER][NEUTRAL] Uh, at, at a clinic that I know you for the mebrado.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Las I show you go yeah, yeah, you know, say.
[CUSTOMER][NEUTRAL] You should have.
[AGENT][NEUTRAL] Um, os nomeros.
[CUSTOMER][NEUTRAL] I give you customer pay.
[CUSTOMER][NEUTRAL] Does Osincovedo.
[AGENT][NEGATIVE] No, it's a no one. It's amozo scandal el diagnosticotique diagnostico.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I know.
[CUSTOMER][POSITIVE] Yes, I know for here and focus you know here I go here.
[AGENT][NEUTRAL] C and Tendo.
[CUSTOMER][NEUTRAL] Does it no yeah mala segu.
[CUSTOMER][NEUTRAL] I say we don't make on me and I say.
[AGENT][NEUTRAL] See commodicabadeira la clinica so no one tenella reclamacion toda via.
[CUSTOMER][NEUTRAL] OK, what.
[CUSTOMER][NEUTRAL] So I'm not it.
[AGENT][NEUTRAL] Mhm. See, so tienneque process primaro uh-huh see la puede no access to internet pero sepocrivi cuenta de Apele inosesommale photo ala ala coas indiarlas.
[CUSTOMER][NEUTRAL] Yeah look at cop.
[CUSTOMER][NEUTRAL] yeah.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] You know you there.
[CUSTOMER][NEUTRAL] I'm sorry now.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] We'll see.
[CUSTOMER][NEUTRAL] You don't see the recuo rama.
[AGENT][NEUTRAL] See see pue you that uh-huh porque clamos quevin and los recursomano sole cornea.
[CUSTOMER][NEUTRAL] Acela recla.
[CUSTOMER][NEUTRAL] Oh she was she.
[CUSTOMER][NEUTRAL] What I'm gonna make this is we say.
[AGENT][NEUTRAL] Malia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hey, uh, in the er dinero.
[AGENT][NEUTRAL] I know tiento mucho.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEGATIVE] Well noisy.
[AGENT][NEUTRAL] Yeah you know, I know when, yeah, that's just be in my American public life bye.
[CUSTOMER][NEUTRAL] Bye.