AccountId: 011433970860
ContactId: 2ea12be4-a0c0-41cc-9f53-c05b01cb8713
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 210630 ms
Total Talk Time (AGENT): 94273 ms
Total Talk Time (CUSTOMER): 59870 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/2ea12be4-a0c0-41cc-9f53-c05b01cb8713_20250113T14:19_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Autodiaminore [PII].
[AGENT][NEUTRAL] We're gonna come.
[CUSTOMER][NEUTRAL] Movien gras, yes, Opana verificel benefits for thee.
[AGENT][NEUTRAL] in the number.
[CUSTOMER][NEUTRAL] See Cronos in cuentes say.
[CUSTOMER][NEUTRAL] Siuente.
[CUSTOMER][NEUTRAL] Quattro Quattro.
[CUSTOMER][NEUTRAL] M A L A H.
[AGENT][NEUTRAL] Which a grasses no matter the telephone or is connected.
[CUSTOMER][NEUTRAL] Crerocinco doste cinco sincuente cinco in cinco tension unocinco cuatro.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Marta verific numbers question.
[CUSTOMER][NEUTRAL] and rosielocheteres er Patricia Juanda.
[AGENT][POSITIVE] Which is effective parts.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And the corn is a disclaimer.
[CUSTOMER][NEUTRAL] Mhm OK.
[AGENT][NEUTRAL] Um, let me do my phone we need anonymous.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] I have one, benefits in particular cirquestapolia uh.
[CUSTOMER][NEUTRAL] Uh, uh, visita specialista mm city gonna govertura.
[CUSTOMER][NEUTRAL] Mm yeah go process dementos is a process in office.
[AGENT][NEUTRAL] See Clara, come on up and control the certificate.
[AGENT][NEUTRAL] Quadro
[AGENT][NEUTRAL] Uh, Boa is to kiss.
[AGENT][NEUTRAL] See.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Cola via e proicina correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] When metemo quela police and no cure copado de la visis embargolos perino system and cubertosel beneficio outpatient the a the cuatro milo chocintozola reso.
[CUSTOMER][POSITIVE] Oh patient benefit uattro Milon.
[AGENT][NEUTRAL] Comiento.
[CUSTOMER][NEUTRAL] Guillocho in this maxim. OK, perfect. OK, that is uh tens reference to nonos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] reso.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][POSITIVE] OK, bueno muchisima gracia so it's OK.
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][NEUTRAL] Erato which is in a gracias [PII] male.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah