AccountId: 011433970860
ContactId: 2e9f2f4a-0394-4460-af8f-956f3f390c04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 273690 ms
Total Talk Time (AGENT): 42668 ms
Total Talk Time (CUSTOMER): 147095 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/2e9f2f4a-0394-4460-af8f-956f3f390c04_20250310T17:08_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's just I'm at American Public Life Min Nombres [PII].
[CUSTOMER][NEUTRAL] When the when the morning I mean doctor [PII].
[CUSTOMER][NEUTRAL] Porumpasia and dequenemos confecha and as siento Abrildos and del sincuentiose so that.
[AGENT][NEUTRAL] Um, boa necesitar primero and numeral poli sans la fechena immiento.
[CUSTOMER][POSITIVE] OK perfect and no matter the poliodo quateose.
[AGENT][NEUTRAL] OK, Nombre [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] He's the number of telephone.
[AGENT][NEUTRAL] And so you.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] El Mina resin rea.
[AGENT][NEUTRAL] See mhm.
[AGENT][NEUTRAL] OK, I jokesitabbeneicia.
[CUSTOMER][NEUTRAL] See elenaijia parao enticed in tien uncopa rose supplementarneitamosaolaj.
[AGENT][NEUTRAL] Is not looking at outpatient or inpatient?
[CUSTOMER][NEUTRAL] That a moment.
[CUSTOMER][NEUTRAL] OK, it's outage.
[AGENT][NEUTRAL] OK, so apolos beneficiostaquerecioselre clamo and la polia paraun outpatients, um, errujia levacuridata stemildola resorrano as aitaineto desponi.
[CUSTOMER][NEUTRAL] Seeilano.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, give me a moment, take over the phone. I wait.
[CUSTOMER][POSITIVE] Thank you for calling the Zarco Vision Center, caring for all your eye care needs. Dr. [PII] is joined by Dr. [PII] from the Eye Institute of South Florida. Together offering the best quality of care for your eyes, you can trust that special attention is made not only to your medical and
[CUSTOMER][POSITIVE] Surgical needs, but also to your optical services for your glasses and contact lenses. Under the direction of Dr. [PII], we entrust a group of doctors with years of experience and specialties to provide for all your eye care needs. Thank you for holding. A representative will assist you shortly.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] is sara.
[AGENT][NEUTRAL] 7104
[CUSTOMER][NEUTRAL] Monica de la la and porque elle only citecao el cure.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] still say primarioloubre noloubrita poco.
[CUSTOMER][NEUTRAL] OK and so.
[CUSTOMER][POSITIVE] Perfect. OK, [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] OK, pass the one bring at American Public Life bye.
[CUSTOMER][NEUTRAL] Yeah